Team Manager – Chargebacks & Payment Disputes

Payoneer
Israel
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["People management","Coaching","Mentoring","Prioritization","Analytical and problem-solving"]

Lead and develop Payoneer’s global Chargebacks & Payment Disputes team across three hubs and multiple time zones. Own dispute management processes and controls for card payments, ACH debit, and other payment methods, driving improvements through automation and optimization. Partner with Risk, Compliance, Reconciliation, Business, Product, and Customer Care to resolve disputes, manage external relationships with banks and payment providers, and deliver performance across quantitative and qualitative metrics.

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Payoneer
Payoneer
1 day ago

Team Manager – Chargebacks & Payment Disputes

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead and develop Payoneer’s global Chargebacks & Payment Disputes team across three hubs and multiple time zones. Own dispute management processes and controls for card payments, ACH debit, and other payment methods, driving improvements through automation and optimization. Partner with Risk, Compliance, Reconciliation, Business, Product, and Customer Care to resolve disputes, manage external relationships with banks and payment providers, and deliver performance across quantitative and qualitative metrics.
Location: Israel
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead and develop a global chargebacks & payment disputes team across three hubs and time zones.
  • •Oversee team capacity, priorities, and service delivery to align with business objectives.
  • •Maintain and improve dispute management processes, policies, and controls across card payments, ACH debit, and other payment methods.
  • •Manage relationships with banks, payment providers, customers, and external vendors, including their operational and risk teams.
  • •Drive process improvement, automation, and optimization initiatives and own performance metrics including recovery rates, SLAs, and audit readiness.

Key Requirements

  • •5+ years of experience leading operational teams.
  • •Experience in chargebacks, disputes, payments operations, risk, or fraud (fintech/payments background preferred).
  • •Proven experience managing teams across multiple locations, cultures, and time zones.
  • •Strong operational leadership delivering KPIs, SLAs, and quality targets.
  • •Advanced Excel skills and excellent written and verbal English communication.
Experience:5+ yearsFintechPaymentsRiskFraud
Skills:People managementCoachingMentoringPrioritizationAnalytical and problem-solving
Languages:English
Tech Stack:Excel

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn