Ebury

2 weeks ago

IT Services Helpdesk Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Support Ebury’s global users through the Service Desk by diagnosing and resolving IT issues across Windows, macOS, Linux, and Chrome OS. Provide local and remote desktop support for 2,000+ users, set up and configure endpoints, and assist with onboarding and offboarding. Help maintain network infrastructure and telephony, support internal IT training, and contribute to small-to-medium IT projects while working in a hybrid León office.

Location: Spain

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Diagnose and resolve technical issues on Windows, Chrome, macOS, and Linux devices.
•Provide local and remote desktop support to 2,000+ users across 51 offices globally.
•Set up and configure new laptops and desktops.
•Support onboarding and offboarding processes in line with HR and IT procedures.
•Maintain network infrastructure and general IT hardware/software, and assist with small-to-medium IT projects as instructed.

Travel: High travel

Pay and Benefits

Perks:Health InsuranceSocial BenefitsAnnual Bonus

Key Requirements

•Advanced understanding of Windows OS, Linux, Mac OS X, and Chrome OS
•Intermediate understanding of networking and cloud technologies
•Proficiency with Google Workspace applications and products
•Proficiency with MS Office
•Strong written and verbal communication skills in English

Skills:Customer serviceCommunicationProblem-solving

Certifications:ITIL

Languages:English

Tech Stack:WindowsLinuxMac OS XChrome OSGoogle WorkspaceMS OfficeNetworkingCloud technologiesTelephony

Company Brief

Ebury

Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 2009

Website LinkedIn

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Ebury

2 weeks ago

IT Services Helpdesk Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Diagnose and resolve technical issues on Windows, Chrome, macOS, and Linux devices.
•Provide local and remote desktop support to 2,000+ users across 51 offices globally.
•Set up and configure new laptops and desktops.
•Support onboarding and offboarding processes in line with HR and IT procedures.
•Maintain network infrastructure and general IT hardware/software, and assist with small-to-medium IT projects as instructed.

Travel: High travel

Pay and Benefits

Perks:Health InsuranceSocial BenefitsAnnual Bonus

Key Requirements

•Advanced understanding of Windows OS, Linux, Mac OS X, and Chrome OS
•Intermediate understanding of networking and cloud technologies
•Proficiency with Google Workspace applications and products
•Proficiency with MS Office
•Strong written and verbal communication skills in English

Skills:Customer serviceCommunicationProblem-solving

Certifications:ITIL

Languages:English

Tech Stack:WindowsLinuxMac OS XChrome OSGoogle WorkspaceMS OfficeNetworkingCloud technologiesTelephony

Company Brief

Ebury

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 2009

Website LinkedIn