Full Stack Engineer, Support (Portuguese)

Odoo
Brisbane
Workplace: HybridFull timeUSD 85,000 - 105,000 annuallyFunction: Software EngineeringEducation: bachelorsSkills: ["Problem-solving","Analytical skills","Written communication","Verbal communication","Collaboration","Proactive mindset","Continuous learning"]

Resolve customer-reported support tickets and investigate technical issues across Odoo’s SaaS, PaaS, and self-hosted environments. Collaborate with engineering, product, and support teams to deliver short-term fixes and long-term solutions while acting as a trusted technical advisor to customers and partners. Use Bash, Python, JavaScript, and PostgreSQL to develop and troubleshoot fixes, communicate technical functionality to technical and non-technical audiences, and improve processes for better customer experience in a hybrid setup.

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FursaFursa
Odoo
Odoo
9 months ago

Full Stack Engineer, Support (Portuguese)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Resolve customer-reported support tickets and investigate technical issues across Odoo’s SaaS, PaaS, and self-hosted environments. Collaborate with engineering, product, and support teams to deliver short-term fixes and long-term solutions while acting as a trusted technical advisor to customers and partners. Use Bash, Python, JavaScript, and PostgreSQL to develop and troubleshoot fixes, communicate technical functionality to technical and non-technical audiences, and improve processes for better customer experience in a hybrid setup.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Entry level

Key Responsibilities

  • •Own and resolve customer-reported support tickets and bugs for Odoo products.
  • •Investigate technical issues by identifying root causes, symptoms, and scope.
  • •Propose and implement short-term fixes and long-term solutions in Odoo environments.
  • •Collaborate with engineering, product, and support teams to resolve complex challenges and act as a technical advisor to customers and partners.
  • •Communicate product functionality and value to technical and non-technical audiences; document solutions and contribute to shared knowledge bases.

Pay and Benefits

Salary: USD 85,000 - 105,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceFsaHsa401kCommuter BenefitsPaid Time-offPaid SickPaid Holidays

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or a related field.
  • •Experience with Bash, Python, JavaScript, and relational databases (PostgreSQL preferred).
  • •Professional/native/bilingual Portuguese fluency.
  • •Understanding of ERP systems such as CRM, Accounting, Inventory, and POS.
  • •Strong written and verbal communication and problem-solving/analytical skills.
Experience:SaaSERPStartup
Education:Bachelor's in Computer Science, Engineering, or a related field
Skills:Problem-solvingAnalytical skillsWritten communicationVerbal communicationCollaborationProactive mindsetContinuous learning
Languages:PortugueseSpanishFrench
Tech Stack:BashPythonJavaScriptPostgreSQLUnix/LinuxSaaSPaaSERPCRMAccountingInventoryPOS

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn