Business Analyst Vertrieb & CRM KI (m/w/d) (Köln, DE)

Zurich Insurance
Germany
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Analytical thinking","Structured working","Confident communication","Stakeholder alignment","Cross-functional communication"]

Design and develop sales and CRM processes with an AI focus at the Cologne site. Analyze existing processes to identify optimization potential, media discontinuities, and automation opportunities, then translate findings into target pictures, standard processes, and CRM guidelines. Assess where AI can be applied along end-to-end workflows, convert business needs into prioritized delivery tasks, and collaborate with sales, agencies, product owners, and IT in agile teams to drive standardization and digitalization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Zurich Insurance
Zurich Insurance
1 month ago

Business Analyst Vertrieb & CRM KI (m/w/d) (Köln, DE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Design and develop sales and CRM processes with an AI focus at the Cologne site. Analyze existing processes to identify optimization potential, media discontinuities, and automation opportunities, then translate findings into target pictures, standard processes, and CRM guidelines. Assess where AI can be applied along end-to-end workflows, convert business needs into prioritized delivery tasks, and collaborate with sales, agencies, product owners, and IT in agile teams to drive standardization and digitalization.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Design and develop sales and CRM processes in an AI context, including future working methods.
  • •Analyze current processes to identify optimization opportunities, media discontinuities, and automation potential and derive appropriate approaches.
  • •Create target states, to-be processes, and business standards/guardrails for CRM considering AI, changing role distribution, and new ways of working.
  • •Assess the meaningful use of AI across processes and translate business requirements into prioritized, deliverable tasks for development teams.
  • •Advise sales and agencies on further development, standardization, and digitization while working with product owners and IT in agile teams.

Pay and Benefits

Equity and Bonus:Equity
Perks:Remote WorkLearning BudgetEquity

Key Requirements

  • •Fundiertes Verständnis von Vertriebs- und CRM-Prozessen sowie deren Weiterentwicklung im Kontext von KI, idealerweise mit Erfahrung in Prozessoptimierung und (agilen) Arbeitsweisen.
  • •Gutes Verständnis der Vertriebsabläufe in der Ausschließlichkeitsorganisation sowie im Agenturumfeld und Erfahrung im CRM-Umfeld.
  • •Analytisches Denkvermögen und strukturierte Arbeitsweise mit sicherem Auftreten.
  • •Ausgeprägte Fähigkeit, zwischen Vertrieb, Fachbereich, operativer Praxis und technologischen Möglichkeiten zu vermitteln.
  • •Abgeschlossenes Studium, vergleichbare Qualifikation oder Ausbildung im Versicherungs- bzw. kaufmännischen Umfeld.
Experience:InsuranceCRMSalesAIAgile
Skills:Analytical thinkingStructured workingConfident communicationStakeholder alignmentCross-functional communication

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn