TTEC Digital

1 month ago

Senior Customer Experience Consultant - Conversational Design

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Senior Customer Experience Consultant focused on conversational design and AI-enabled virtual assistants. You will advise clients on CX automation strategy, craft dialogue flows and personas, train IVAs, collaborate with cross-functional teams, analyze performance data, and contribute to thought leadership while supporting revenue growth and client relationships.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology
•Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust
•Responsible for project success, ensuring timelines and objectives are met with precision and efficiency
•Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders
•Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations

Travel: Low travel

Key Requirements

•3+ years of corporate consulting experience, ideally with enterprise clients
•2+ years of experience with natural language AI technology, GenAI, speech recognition, or machine learning
•2+ years in UX writing, microcopy, linguistics, or writing for AI systems
•Training or experience in User-Centered Design principles and User Research
•Bachelor's degree in a related field

Experience:3+ yearsEnterprise consultingUX writingAI systemsGenAIConversational design

Education:Bachelor's

Skills:CommunicationPresentationStakeholder managementTeam collaborationResearch

Languages:English

Tech Stack:LucidChartMiroAINatural language processingGenAISpeech recognitionMachine learning

Company Brief

TTEC Digital

Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn

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TTEC Digital

1 month ago

Senior Customer Experience Consultant - Conversational Design

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology
•Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust
•Responsible for project success, ensuring timelines and objectives are met with precision and efficiency
•Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders
•Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations

Travel: Low travel

Key Requirements

•3+ years of corporate consulting experience, ideally with enterprise clients
•2+ years of experience with natural language AI technology, GenAI, speech recognition, or machine learning
•2+ years in UX writing, microcopy, linguistics, or writing for AI systems
•Training or experience in User-Centered Design principles and User Research
•Bachelor's degree in a related field

Experience:3+ yearsEnterprise consultingUX writingAI systemsGenAIConversational design

Education:Bachelor's

Skills:CommunicationPresentationStakeholder managementTeam collaborationResearch

Languages:English

Tech Stack:LucidChartMiroAINatural language processingGenAISpeech recognitionMachine learning

Company Brief

TTEC Digital

Industry: Consulting

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Englewood, United States

Website LinkedIn