NTT

8 hours ago

MS Engineer - VC

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide first-line support for clients’ Collaboration, Contact Centre, and Voice systems by monitoring private and public cloud infrastructure, detecting issues early, and resolving technical incidents to meet service-level agreements. Investigate incidents to restore services, execute approved maintenance like patching and configuration changes, and offer telephonic or chat support as needed. Continuously improve service delivery by updating knowledge articles, documenting cases, and identifying automation and process-reduction opportunities.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure for issues and proactively address problems before escalation.
•Investigate incidents, identify root cause, and restore services efficiently.
•Provide telephonic or chat support to clients when needed.
•Execute approved maintenance activities such as patching and configuration changes.
•Improve service delivery by updating/creating knowledge articles and identifying process optimization and automation opportunities.

Key Requirements

•Basic troubleshooting knowledge in network, voice, collaboration, and contact centre services.
•Triage client cases accurately, documenting severity, impact, and key information.
•Active listening to confirm understanding and gather relevant information.
•Strong communication skills and the ability to work across different cultures and social groups.
•Relevant diploma, bachelor's degree, or equivalent experience in information technology or computing (partner certifications desirable).

Education:

Skills:CommunicationActive listeningTroubleshootingTriageAdaptabilityResilienceProblem-solving

Tech Stack:Private cloudPublic cloud

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT