Manager, Implementation

Rippling
Bengaluru
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Leadership","Mentoring","Prioritization","Time management","Communication"]

Seasoned customer success leader to join the Implementation team, coaching and developing a 6-8 person team, coordinating with Sales, Product & Engineering and Customer Support to ensure a seamless onboarding experience, drive adoption of key features, optimize internal processes, and improve performance on key metrics and KPIs.

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FursaFursa
Rippling
Rippling
3 months ago

Manager, Implementation

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Seasoned customer success leader to join the Implementation team, coaching and developing a 6-8 person team, coordinating with Sales, Product & Engineering and Customer Support to ensure a seamless onboarding experience, drive adoption of key features, optimize internal processes, and improve performance on key metrics and KPIs.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Coach and develop a team of Implementation Managers (6-8 people) through hands-on mentorship
  • •Oversee hiring and onboarding of new Implementation Managers to scale the team
  • •Resolve escalations from high-priority customers to maximize satisfaction and preserve relationships
  • •Drive adoption of key Rippling features and best practices across customers
  • •Continuously evaluate, improve, and streamline internal implementation processes to increase simplicity and efficiency

Key Requirements

  • •5+ years of SaaS experience in professional services, implementation, or customer success
  • •2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
  • •Ruthless prioritization and time management
  • •Boundless energy to help your team and your customers with a can-do attitude
  • •Strong attention to detail and ability to solve complex, interdependent problems
Experience:5+ yearsSaAsCustomer successProfessional services
Skills:LeadershipMentoringPrioritizationTime managementCommunication

Eligibility

Visa:US citizen/visa only
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Rippling
Provides an all-in-one HR, payroll, IT and finance platform that helps companies manage employees, benefits, payroll, devices, and apps through a single unified system.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn