DP World

3 weeks ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide first- and second-level technical support for end-user devices and core ICT infrastructure across DP World’s Freight Forwarding operations in France. Based at the Paris Roissy office, you’ll support multiple sites primarily remotely with occasional onsite visits, diagnose issues with System & Network Engineering and the Service Desk, maintain documentation and work instructions, and participate in a global on-call rotation to support worldwide sites.

Location: Paris, Marseille, Lyon, Lille

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide first- and second-level end-user support for laptops, desktops, mobile devices, printers, and barcode scanners.
•Ensure operation, maintenance, and continuous improvement of core ICT infrastructure across Freight Forwarding locations, including servers, clients, network, telephony, Microsoft 365, and Tanium.
•Deliver first- and second-level diagnostic support to System & Network Engineering and the Service Desk, including documentation of site-specific networks, servers, and end devices.
•Create and update work instructions and technical documentation in line with TSS team standards.
•Participate in the global on-call support rotation, monitor service desk alerts and emails, and resolve or escalate incidents as required, including weekend change-management support.

Travel: Medium travel

Key Requirements

•Qualification in Computer Science or equivalent professional training/certification with relevant experience in a technical environment.
•Solid working knowledge of desktop hardware, operating systems, software, network systems, server hardware, and protocols.
•Strong attention to detail, able to create, document, and follow processes and procedures.
•Good verbal and written communication skills with IT colleagues, business stakeholders, and external auditors while maintaining confidentiality.
•Fluency in English and French (written and spoken) is highly desirable, with willingness to travel up to 25%.

Education:Certification / Diploma

Skills:Attention to detailDocumentationCommunicationConfidentialityOrganizational skills

Languages:EnglishFrench

Tech Stack:Microsoft 365TaniumWANLANDisaster recoveryServersTelephony

Company Brief

DP World

Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DP World

3 weeks ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Paris, Marseille, Lyon, Lille

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide first- and second-level end-user support for laptops, desktops, mobile devices, printers, and barcode scanners.
•Ensure operation, maintenance, and continuous improvement of core ICT infrastructure across Freight Forwarding locations, including servers, clients, network, telephony, Microsoft 365, and Tanium.
•Deliver first- and second-level diagnostic support to System & Network Engineering and the Service Desk, including documentation of site-specific networks, servers, and end devices.
•Create and update work instructions and technical documentation in line with TSS team standards.
•Participate in the global on-call support rotation, monitor service desk alerts and emails, and resolve or escalate incidents as required, including weekend change-management support.

Travel: Medium travel

Key Requirements

•Qualification in Computer Science or equivalent professional training/certification with relevant experience in a technical environment.
•Solid working knowledge of desktop hardware, operating systems, software, network systems, server hardware, and protocols.
•Strong attention to detail, able to create, document, and follow processes and procedures.
•Good verbal and written communication skills with IT colleagues, business stakeholders, and external auditors while maintaining confidentiality.
•Fluency in English and French (written and spoken) is highly desirable, with willingness to travel up to 25%.

Education:Certification / Diploma

Skills:Attention to detailDocumentationCommunicationConfidentialityOrganizational skills

Languages:EnglishFrench

Tech Stack:Microsoft 365TaniumWANLANDisaster recoveryServersTelephony

Company Brief

DP World

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor