Athelas

1 month ago

Operations Manager, Patient Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Operational lead for Customer Success and Product Operations in the Patient Experience suite, embedding with client teams, driving live deployments, and translating field realities into product direction. Combines launch ownership, customer relationship building, and hands-on problem solving with AI tooling to optimize workflows across healthcare deployments.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own product launches and adoption as the person customer leadership calls when something matters
•Build to unblock: when a customer is stuck, you prototype the workflow, process or feature
•Develop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do
•Turn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering
•Spend time on-site on a regular basis; the most valuable work happens in the room

Key Requirements

•3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role
•Fluent with numbers; you reason from data by default
•You like to build, and you\'ve used LLMs to prototype something real
•You\'ve run complex projects with stakeholders who don\'t all agree
•You bring order to ambiguity instead of waiting for a plan

Experience:3-4 yearsSaaSHealthcare

Skills:CommunicationProblem-solvingStakeholder managementData-drivenLeadership

Languages:English

Tech Stack:LLMsAI toolingData analytics

Eligibility

Visa:US Citizen / Visa

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas

Builds at-home blood testing devices and remote diagnostic services that deliver rapid complete blood counts and key lab metrics for patients and clinicians, enabling monitoring of cancer treatment and chronic conditions through consumer-friendly hardware and telehealth integration.

Industry: Medical Devices

Headquarters: San Francisco, United States

Founded: 2017

Website

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Athelas

1 month ago

Operations Manager, Patient Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Manager level

Key Responsibilities

•Own product launches and adoption as the person customer leadership calls when something matters
•Build to unblock: when a customer is stuck, you prototype the workflow, process or feature
•Develop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do
•Turn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering
•Spend time on-site on a regular basis; the most valuable work happens in the room

Key Requirements

•3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role
•Fluent with numbers; you reason from data by default
•You like to build, and you\'ve used LLMs to prototype something real
•You\'ve run complex projects with stakeholders who don\'t all agree
•You bring order to ambiguity instead of waiting for a plan

Experience:3-4 yearsSaaSHealthcare

Skills:CommunicationProblem-solvingStakeholder managementData-drivenLeadership

Languages:English

Tech Stack:LLMsAI toolingData analytics

Eligibility

Visa:US Citizen / Visa

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas

Industry: Medical Devices

Headquarters: San Francisco, United States

Founded: 2017

Website