Operations Manager, Patient Experience

Athelas
United States
Workplace: RemoteFull timeFunction: Business OperationsExperience: 3-4 yearsSkills: ["Communication","Problem-solving","Stakeholder management","Data-driven","Leadership"]

Operational lead for Customer Success and Product Operations in the Patient Experience suite, embedding with client teams, driving live deployments, and translating field realities into product direction. Combines launch ownership, customer relationship building, and hands-on problem solving with AI tooling to optimize workflows across healthcare deployments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Athelas
Athelas
3 months ago

Operations Manager, Patient Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Operational lead for Customer Success and Product Operations in the Patient Experience suite, embedding with client teams, driving live deployments, and translating field realities into product direction. Combines launch ownership, customer relationship building, and hands-on problem solving with AI tooling to optimize workflows across healthcare deployments.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own product launches and adoption as the person customer leadership calls when something matters
  • •Build to unblock: when a customer is stuck, you prototype the workflow, process or feature
  • •Develop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do
  • •Turn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering
  • •Spend time on-site on a regular basis; the most valuable work happens in the room

Key Requirements

  • •3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role
  • •Fluent with numbers; you reason from data by default
  • •You like to build, and you\'ve used LLMs to prototype something real
  • •You\'ve run complex projects with stakeholders who don\'t all agree
  • •You bring order to ambiguity instead of waiting for a plan
Experience:3-4 yearsSaaSHealthcare
Skills:CommunicationProblem-solvingStakeholder managementData-drivenLeadership
Languages:English
Tech Stack:LLMsAI toolingData analytics

Eligibility

Visa:US Citizen / Visa
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Athelas
Builds at-home blood testing devices and remote diagnostic services that deliver rapid complete blood counts and key lab metrics for patients and clinicians, enabling monitoring of cancer treatment and chronic conditions through consumer-friendly hardware and telehealth integration.
Industry: Medical Devices
Headquarters: San Francisco, United States
Founded: 2017
Website