Case Manager Level 2 (Charlestown, NSW, AU, 2290)

Allianz
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Conflict resolution","Planning","Prioritisation"]

Deliver high-quality customer service for workers’ compensation claims, determining liability and entitlements and providing proactive, timely responses to claims-related queries. Collaborate with internal stakeholders to achieve sustainable return-to-work outcomes, ensure compliance with WorkSafe policies, and support injured workers through all aspects of the Personal Injury system.

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FursaFursa
Allianz
Allianz
1 month ago

Case Manager Level 2 (Charlestown, NSW, AU, 2290)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Deliver high-quality customer service for workers’ compensation claims, determining liability and entitlements and providing proactive, timely responses to claims-related queries. Collaborate with internal stakeholders to achieve sustainable return-to-work outcomes, ensure compliance with WorkSafe policies, and support injured workers through all aspects of the Personal Injury system.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver high-quality customer service for claims, focusing on solutions that meet customer needs and expectations, ensuring proactive and timely responses to claims-related queries in line with Allianz standards.
  • •Meet all internal and WorkSafe standards for claim processing, including mail management and accounts payment, while adhering to Allianz policies, privacy, and record-keeping obligations.
  • •Accurately determine liability and compensation entitlements using WorkSafe tools and internal resources, with a focus on recovery and supporting injured workers through all aspects of the Personal Injury system.
  • •Collaborate proactively with stakeholders to achieve sustainable return-to-work outcomes, ensuring liability decisions align with WorkSafe policies and utilizing resources to determine entitlements.
  • •Contribute positively to team goals by working collaboratively, assisting team members, escalating client issues for resolution, and complying with Allianz health and safety policies and procedures.

Key Requirements

  • •Experience in a similar case management role within personal injury insurance or interest in psychological and mental health claims
  • •NI/Insurance for NSW experience highly regarded
  • •Demonstrate enthusiasm and ability to deliver high quality services and positive customer experiences
  • •Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
  • •Ability to recognise, avoid, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes
Experience:InsuranceWorkers compensationPersonal injury
Skills:CommunicationCustomer serviceProblem-solvingConflict resolutionPlanningPrioritisation

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn