Guest Service Agent

Minor International
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Professionalism","Adaptability"]

Provide warm, high-quality guest service from arrival through check-in and check-out, serving as a primary point of contact throughout guests’ stays. Handle guest inquiries across in-person, phone, and email channels, process reservations and special requests using property management systems, and resolve issues while offering personalized local recommendations. Work rotating shifts within 7:00am–11:00pm and support a team in the hotel front office.

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FursaFursa
Minor International
Minor International
1 day ago

Guest Service Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide warm, high-quality guest service from arrival through check-in and check-out, serving as a primary point of contact throughout guests’ stays. Handle guest inquiries across in-person, phone, and email channels, process reservations and special requests using property management systems, and resolve issues while offering personalized local recommendations. Work rotating shifts within 7:00am–11:00pm and support a team in the hotel front office.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide a warm, friendly reception and ensure smooth, efficient check-in while handling immediate guest inquiries.
  • •Maintain clear, courteous communication with guests and colleagues across in-person, phone, and email channels.
  • •Accurately process guest reservations, updates, and special requests using property management systems to support scheduling and availability.
  • •Act as the primary point of contact during guests’ stays by resolving issues promptly and offering personalized recommendations.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceEap

Key Requirements

  • •Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • •Exceptional ability to articulate information clearly and effectively across in-person, phone, and written communication.
  • •Consistently delivers an exceptional standard of service with a proactive, positive approach to guest needs.
  • •Passionate about creating positive guest experiences, including resolving issues efficiently and meeting/exceeding expectations.
  • •Available to work a dynamic schedule including weekends, public holidays, and varying shifts.
Experience:Hospitality
Skills:CommunicationCustomer serviceProblem-solvingProfessionalismAdaptability
Languages:English
Tech Stack:Property management systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn