Mark43

1 month ago

Customer Experience Manager - Pennsylvania

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 33 minutes agoStatus: Live

Job Summary

Lead post-implementation success for Mark43 clients by understanding their workflows, advocating for customer needs, and driving product adoption. Manage client relationships, capture feedback for product/engineering, support renewals, and collaborate with Support, Implementation, Product, and Engineering to ensure high client satisfaction across the Northeast region while traveling to client sites as needed.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Advocate for the client to ensure their needs are being met and serve as the trusted advisor for the client within Mark43.
•Perform post-implementation tasks on-site with clients and manage a dynamic Customer Experience team.
•Collaborate with Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience.
•Track and analyze client feedback to influence the product roadmap and maintain open communication with clients to resolve product issues.
•Keep diligent records of all client meetings, tasks, and deliverables and manage relationships with power-users and influencers within client sites.

Travel: High travel

Key Requirements

•5-10 years of account management, customer success, consulting, project management, and/or customer success experience.
•Four-year university/college degree preferred.
•Excellent written and oral communication skills and ability to document and track tasks.
•Willingness to travel up to 50-80% and comfortable working directly from client sites.
•Ability to work in a fast-paced, matrix organization and collaborate with cross-functional teams.

Experience:5-10 yearsCustomer successAccount managementConsultingProject managementCustomer experience

Education:Bachelor's

Skills:CommunicationRelationship managementCustomer focusProblem-solvingCollaboration

Languages:English

Company Brief

Mark43

Provides cloud-native public safety software including records management, computer-aided dispatch, analytics, and workflow tools to modernize police, fire, and EMS operations and improve community safety and operational efficiency.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Mark43

1 month ago

Customer Experience Manager - Pennsylvania

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 33 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Advocate for the client to ensure their needs are being met and serve as the trusted advisor for the client within Mark43.
•Perform post-implementation tasks on-site with clients and manage a dynamic Customer Experience team.
•Collaborate with Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience.
•Track and analyze client feedback to influence the product roadmap and maintain open communication with clients to resolve product issues.
•Keep diligent records of all client meetings, tasks, and deliverables and manage relationships with power-users and influencers within client sites.

Travel: High travel

Key Requirements

•5-10 years of account management, customer success, consulting, project management, and/or customer success experience.
•Four-year university/college degree preferred.
•Excellent written and oral communication skills and ability to document and track tasks.
•Willingness to travel up to 50-80% and comfortable working directly from client sites.
•Ability to work in a fast-paced, matrix organization and collaborate with cross-functional teams.

Experience:5-10 yearsCustomer successAccount managementConsultingProject managementCustomer experience

Education:Bachelor's

Skills:CommunicationRelationship managementCustomer focusProblem-solvingCollaboration

Languages:English

Company Brief

Mark43

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2012

Website LinkedIn