Supervisor, Data Annotation

Samsara
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Leadership","Coaching","Problem-solving","Troubleshooting","Judgment"]

Lead a Safety Event Review (SER) team by overseeing AI-detected safety event quality, queue health, and agent availability. Own escalations, policy clarifications, shift oversight, and real-time decision-making to ensure SLAs, turnaround times, and review-quality targets are met. Coach, educate, and develop specialists through QA audits and day-to-day feedback while hiring and building an inclusive, high-performing team in Bengaluru.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Samsara
Samsara
2 days ago

Supervisor, Data Annotation

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 minutes agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Lead a Safety Event Review (SER) team by overseeing AI-detected safety event quality, queue health, and agent availability. Own escalations, policy clarifications, shift oversight, and real-time decision-making to ensure SLAs, turnaround times, and review-quality targets are met. Coach, educate, and develop specialists through QA audits and day-to-day feedback while hiring and building an inclusive, high-performing team in Bengaluru.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Monitor SER queue health and agent availability to meet SLAs, turnaround times, and review-quality targets.
  • •Maintain schedules and monitor time-off requests and time reporting for specialists.
  • •Coach and educate specialists to ensure service levels are achieved and maintained.
  • •Conduct QA audits and provide day-to-day feedback through regular reviews.
  • •Serve as first point of contact for escalations, policy clarifications, and agent support needs.

Pay and Benefits

Perks:Health InsuranceParental LeaveLearning Budget

Key Requirements

  • •2+ years of leadership experience as a supervisor in a high-volume contact center environment.
  • •Bachelor’s degree or equivalent expertise via practical experience in related fields.
  • •Strong understanding of the Behavioral Based Coaching Model, including SMART goal setting.
  • •Experience managing development and performance expectations.
  • •Strong problem-solving and troubleshooting skills with good judgment.
Experience:Contact centerTelematicsLogisticsSafety programs
Education:Bachelor's
Skills:LeadershipCoachingProblem-solvingTroubleshootingJudgment
Licenses:Driver’s license
Languages:English

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn