SIMS Patrol Officer (Murdoch, Western Australia, AU, 6150)

Serco
Perth
Workplace: OnsiteFull time42.71+ hourlyFunction: Healthcare (Clinical, Medical, Wellness)Education: certificationSkills: ["Communication","Empathy","Conflict resolution","Calm under pressure","Professionalism"]

Support the Safety and Incident Management Service (SIMS) at Fiona Stanley Hospital by responding swiftly to safety, security, and emergency incidents. Provide a reassuring presence for staff, patients, and visitors, resolve conflicts and aggressive situations with empathy and professionalism, and use safe physical intervention techniques when required. Report to the SIMS Team Leader and work in fast-paced, high-pressure, 24/7 operations with flexible availability and 12-hour shifts.

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Serco
Serco
2 days ago

SIMS Patrol Officer (Murdoch, Western Australia, AU, 6150)

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Last checked: 1 hour agoStatus: Live

Job Summary

Support the Safety and Incident Management Service (SIMS) at Fiona Stanley Hospital by responding swiftly to safety, security, and emergency incidents. Provide a reassuring presence for staff, patients, and visitors, resolve conflicts and aggressive situations with empathy and professionalism, and use safe physical intervention techniques when required. Report to the SIMS Team Leader and work in fast-paced, high-pressure, 24/7 operations with flexible availability and 12-hour shifts.
Location: Perth
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Entry level

Key Responsibilities

  • •Respond swiftly and professionally to safety, security, and emergency incidents within the SIMS team
  • •Provide a reassuring presence while supporting staff, patients, and visitors
  • •Resolve conflicts and tough scenarios with empathy and confidence
  • •Handle difficult or aggressive behaviour calmly and professionally
  • •Use safe and appropriate physical intervention techniques when needed

Pay and Benefits

Salary: 42.71 hourly
Perks:Parental LeaveGym Membership

Key Requirements

  • •Hold a WA Security License and Certificate II in Security Operations
  • •Have a WA Driver's License (C class)
  • •Have a First Aid Certificate including CPR and a Working with Children card
  • •Demonstrate proven experience handling conflict confidently and professionally, including responding to difficult or aggressive behaviour
  • •Apply safe and appropriate physical intervention techniques when needed; experience in a similar role, ideally in healthcare, is desirable
Experience:Healthcare
Education:Certification / Diploma
Skills:CommunicationEmpathyConflict resolutionCalm under pressureProfessionalism
Licenses:WA Driver's License (C class)
Certifications:WA Security LicenseCertificate II in Security OperationsFirst Aid CertificateCPRWorking with Children card
Tech Stack:Handheld Personal Digital Assistants (PDA)

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn