Sumitomo

1 month ago

Business Application Support Specialist (f/m/d) - Assistant Vice President (Düsseldorf, NW, DE, 40474)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support onboarding, maintenance and continuous improvement of internal bank applications, ensuring stability, scalability and regulatory compliance. Coordinate with internal stakeholders, cross-border teams and external vendors to manage incidents, changes and releases. Play a key liaison role for CMS platforms and banking apps, contributing to lifecycle management and service excellence in a regulated banking environment.

Location: Düsseldorf

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support onboarding, maintenance and continuous improvement of internal bank systems and ECB-relevant applications across SMBC Bank EU AG and its branches.
•Provide day-to-day IT support and coordination, ensuring incidents, service requests and escalations are managed efficiently to maintain service continuity and user satisfaction.
•Act as a key liaison between business stakeholders, IT teams, and external vendors, supporting business-critical applications (e.g. CMS platforms) and ensuring effective issue resolution and delivery.
•Contribute to the planning, scaling, and lifecycle management of applications, including upgrades, releases, and decommissioning, in line with business and regulatory requirements.
•Ensure systems operate in a stable, resilient, and secure manner, supporting monitoring, business continuity and disaster recovery activities.

Pay and Benefits

Salary: EUR 60,000 - 104,000

Key Requirements

•Strong understanding of IT service management (ITIL) including incident, problem and change management, with practical use of ticketing systems (e.g. ServiceNow) and ownership of issues through to resolution.
•Experience with application onboarding, lifecycle management and support processes, including releases, upgrades and scaling of banking applications (e.g. CMS applications).
•Good knowledge of core IT infrastructure and underlying technologies (e.g. Windows environments, Active Directory, DNS, DHCP) and how infrastructure dependencies affect applications.
•Ability to work in a regulated banking environment with emphasis on stability, availability and performance in line with SLAs.
•Excellent communication and stakeholder management skills, coordinating effectively across business units, IT teams and external vendors.

Experience:BankingITILCMSServiceNowWindows

Skills:CommunicationStakeholder managementProblem-solvingTeamworkDocumentation

Certifications:ITIL

Tech Stack:WindowsActive DirectoryDNSDHCPServiceNowCMSITIL

Company Brief

Sumitomo

Sumitomo Corporation is a global diversified trading and investment conglomerate engaged in metal products, transportation, infrastructure, media, real estate, and other business domains through investments, trading, and integrated solutions worldwide.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1919

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Sumitomo

1 month ago

Business Application Support Specialist (f/m/d) - Assistant Vice President (Düsseldorf, NW, DE, 40474)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Düsseldorf

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support onboarding, maintenance and continuous improvement of internal bank systems and ECB-relevant applications across SMBC Bank EU AG and its branches.
•Provide day-to-day IT support and coordination, ensuring incidents, service requests and escalations are managed efficiently to maintain service continuity and user satisfaction.
•Act as a key liaison between business stakeholders, IT teams, and external vendors, supporting business-critical applications (e.g. CMS platforms) and ensuring effective issue resolution and delivery.
•Contribute to the planning, scaling, and lifecycle management of applications, including upgrades, releases, and decommissioning, in line with business and regulatory requirements.
•Ensure systems operate in a stable, resilient, and secure manner, supporting monitoring, business continuity and disaster recovery activities.

Pay and Benefits

Salary: EUR 60,000 - 104,000

Key Requirements

•Strong understanding of IT service management (ITIL) including incident, problem and change management, with practical use of ticketing systems (e.g. ServiceNow) and ownership of issues through to resolution.
•Experience with application onboarding, lifecycle management and support processes, including releases, upgrades and scaling of banking applications (e.g. CMS applications).
•Good knowledge of core IT infrastructure and underlying technologies (e.g. Windows environments, Active Directory, DNS, DHCP) and how infrastructure dependencies affect applications.
•Ability to work in a regulated banking environment with emphasis on stability, availability and performance in line with SLAs.
•Excellent communication and stakeholder management skills, coordinating effectively across business units, IT teams and external vendors.

Experience:BankingITILCMSServiceNowWindows

Skills:CommunicationStakeholder managementProblem-solvingTeamworkDocumentation

Certifications:ITIL

Tech Stack:WindowsActive DirectoryDNSDHCPServiceNowCMSITIL

Company Brief

Sumitomo

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tokyo, Japan

Founded: 1919

Website LinkedIn