Business Application Support Specialist (f/m/d) - Assistant Vice President (Düsseldorf, NW, DE, 40474)

Sumitomo
Düsseldorf
Workplace: OnsiteFull timeEUR 60,000 - 104,000Function: Customer Support (Service Desk)Skills: ["Communication","Stakeholder management","Problem-solving","Teamwork","Documentation"]

Support onboarding, maintenance and continuous improvement of internal bank applications, ensuring stability, scalability and regulatory compliance. Coordinate with internal stakeholders, cross-border teams and external vendors to manage incidents, changes and releases. Play a key liaison role for CMS platforms and banking apps, contributing to lifecycle management and service excellence in a regulated banking environment.

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Sumitomo
Sumitomo
2 months ago

Business Application Support Specialist (f/m/d) - Assistant Vice President (Düsseldorf, NW, DE, 40474)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support onboarding, maintenance and continuous improvement of internal bank applications, ensuring stability, scalability and regulatory compliance. Coordinate with internal stakeholders, cross-border teams and external vendors to manage incidents, changes and releases. Play a key liaison role for CMS platforms and banking apps, contributing to lifecycle management and service excellence in a regulated banking environment.
Location: Düsseldorf
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support onboarding, maintenance and continuous improvement of internal bank systems and ECB-relevant applications across SMBC Bank EU AG and its branches.
  • •Provide day-to-day IT support and coordination, ensuring incidents, service requests and escalations are managed efficiently to maintain service continuity and user satisfaction.
  • •Act as a key liaison between business stakeholders, IT teams, and external vendors, supporting business-critical applications (e.g. CMS platforms) and ensuring effective issue resolution and delivery.
  • •Contribute to the planning, scaling, and lifecycle management of applications, including upgrades, releases, and decommissioning, in line with business and regulatory requirements.
  • •Ensure systems operate in a stable, resilient, and secure manner, supporting monitoring, business continuity and disaster recovery activities.

Pay and Benefits

Salary: EUR 60,000 - 104,000

Key Requirements

  • •Strong understanding of IT service management (ITIL) including incident, problem and change management, with practical use of ticketing systems (e.g. ServiceNow) and ownership of issues through to resolution.
  • •Experience with application onboarding, lifecycle management and support processes, including releases, upgrades and scaling of banking applications (e.g. CMS applications).
  • •Good knowledge of core IT infrastructure and underlying technologies (e.g. Windows environments, Active Directory, DNS, DHCP) and how infrastructure dependencies affect applications.
  • •Ability to work in a regulated banking environment with emphasis on stability, availability and performance in line with SLAs.
  • •Excellent communication and stakeholder management skills, coordinating effectively across business units, IT teams and external vendors.
Experience:BankingITILCMSServiceNowWindows
Skills:CommunicationStakeholder managementProblem-solvingTeamworkDocumentation
Certifications:ITIL
Tech Stack:WindowsActive DirectoryDNSDHCPServiceNowCMSITIL

Company Brief

Sumitomo
Sumitomo Corporation is a global diversified trading and investment conglomerate engaged in metal products, transportation, infrastructure, media, real estate, and other business domains through investments, trading, and integrated solutions worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1919
WebsiteLinkedIn