NTT

4 weeks ago

Systems Integration Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide AMS L2/L3 support for EDI/B2B integration platforms, handling incidents, service requests, and problem tickets within SLAs. Monitor and troubleshoot EDI interfaces and message processing, perform RCA, and support production deployments, releases, and change management. Work on the SEEBURGER BIS platform, support RVS communications, analyze Unix/Linux environments, and handle MS SQL Server queries while following ITIL Incident/Problem/Change processes and improving automation and reliability.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide AMS L2/L3 support for EDI/B2B integration platforms, troubleshooting incidents, service requests, and problem tickets within SLAs.
•Perform root cause analysis and implement preventive measures to improve reliability and reduce disruptions.
•Monitor and manage EDI interfaces, B2B transactions, and message processing; respond to alerts and investigate anomalies.
•Support production deployments, releases, change management activities, and partner onboarding support with communication validations.
•Execute platform and technical support tasks including SEEBURGER BIS troubleshooting/configuration, Unix/Linux analysis, and MS SQL Server query support while following ITIL process requirements and maintaining documentation/runbooks.

Key Requirements

•5–10 years of experience supporting enterprise integration landscapes, specifically EDI/B2B integrations.
•Strong expertise in EDI systems with the ability to ensure high availability and performance of integrations.
•Adherence to ITIL processes including Incident, Problem, Change, and Service Request management.
•Mandatory experience working on the SEEBURGER BIS platform for troubleshooting and configuration.
•Working knowledge of Unix/Linux environments and database query support (MS SQL Server).

Experience:5-10 years

Skills:Incident managementRoot cause analysisChange managementDocumentationContinuous improvement

Tech Stack:EDIB2B integrationSEEBURGER BISRVSUnix/LinuxMS SQL ServerITIL

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT