Network Engineer

CommandLink
United States
Workplace: RemoteFull timeUSD 45,000 - 85,000 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 3-5 yearsEducation: high_schoolSkills: ["Customer communication","Problem-solving","Mentoring","Customer relationship management"]

Support ISP/MSP customers by troubleshooting and delivering managed networking services, with an emphasis on SD-WAN (especially Versa Networks). Configure and troubleshoot LAN setups including routers, firewalls, VPNs, VoIP, and business data circuits, and handle customer onboarding and provisioning. Own support issues end-to-end, collaborate with vendors for resolution, maintain strong customer relationships, and mentor fellow engineers on complex network problems.

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FursaFursa
CommandLink
CommandLink
1 day ago

Network Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support ISP/MSP customers by troubleshooting and delivering managed networking services, with an emphasis on SD-WAN (especially Versa Networks). Configure and troubleshoot LAN setups including routers, firewalls, VPNs, VoIP, and business data circuits, and handle customer onboarding and provisioning. Own support issues end-to-end, collaborate with vendors for resolution, maintain strong customer relationships, and mentor fellow engineers on complex network problems.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Provide end-to-end customer support focused on SD-WAN (preferably Versa Networks), internet, and related managed services.
  • •Troubleshoot and configure basic LAN setups including routers and firewalls as well as Microsoft operating systems.
  • •Support provisioning and onboarding of new customers for managed services.
  • •Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • •Own support issues from start to resolution with clear communication, and mentor/train fellow engineers on complex topics.

Pay and Benefits

Salary: USD 45,000 - 85,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •3-5 years of relevant experience in a fast-paced technical environment with expertise in SD-WAN, preferably Versa Networks.
  • •Strong command line experience with networking tools such as Cisco, Fortinet, or Juniper.
  • •Hands-on firewall configuration experience, e.g., Fortinet.
  • •Deep understanding of BGP, OSPF, and VRRP.
  • •CCNA and CCNP certifications are highly desirable; practical knowledge of routers, NAT, COS/QOS, and network design principles is required.
Experience:3-5 years
Education:High School
Skills:Customer communicationProblem-solvingMentoringCustomer relationship management
Certifications:CCNACCNP
Tech Stack:SD-WANVersa NetworksVoIPVPNsManaged RoutersFirewallsCiscoFortinetJuniperBGPOSPFVRRPNATCOS/QOSMicrosoft operating systemsRoutersSOC 2

Company Brief

CommandLink
Provides secure cloud, managed IT, contact center, and cybersecurity solutions tailored for enterprises and government clients, delivering mission-critical communications, infrastructure, and support services to enable secure operations and customer engagement.
Industry: Telecommunications
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