NTT

3 weeks ago

Remote technical support agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Provide inbound service desk support in a 24/7 call center environment for healthcare customers, handling clinical application issues and answering calls related to platforms such as Epic, Cerner, McKesson, and Meditech. Log, document, and resolve or escalate incidents and tickets. Work shift schedules including nights, weekends, and holidays, maintain a quiet private workspace with wired high-speed internet, and ensure accurate authentication using two-factor methods.

Location: Guadalajara

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Handle inbound customer calls as part of a Provider Clinical Service Desk in a 24x7x365 call center environment.
•Respond to healthcare customer requests related to clinical aspects of Epic, Cerner, McKesson, and Meditech, including workflow issues, errors, access, and functionality.
•Track, document, and close or escalate incident tickets and related issues in a timely manner.
•Drive resolution of incidents on a 24/7 desk.
•Maintain required remote setup (quiet private workspace, wired high-speed internet) and remain in the phone queue during shifts with scheduled breaks.

Travel: Low travel

Key Requirements

•Minimum 4 years of service desk/helpdesk experience or an equivalent mix of education and technical troubleshooting experience.
•Minimum 1 year of technical troubleshooting experience.
•High school diploma or equivalent.
•Experience in a call center environment.
•Proficient English language skills (verbal and written) and effective communication/interpersonal skills.

Experience:4+ yearsHealthcare

Education:High School

Skills:CommunicationInterpersonal skillsListeningFast-paced adaptability

Languages:English

Tech Stack:EpicCernerMcKessonMeditechTwo-Factor Authentication

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT