GovCIO

2 months ago

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide Tier 2 troubleshooting and operational support for complex issues escalated from Tier 1, focused on PCS PL pharmacy applications and related workflows. Use deep knowledge of VistA Pharmacy namespaces, KIDS patching, and cross-namespace dependencies to resolve incidents involving outpatient/inpatient processing, drug file management, BCMA, state prescription monitoring, CMOP, MOCHA order checks, and Inbound eRx. Collaborate with Tier 3, Engineering, DevOps, Product, and vendors, and maintain clear technical documentation while supporting Tier 1 personnel.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Resolve complex Tier 1-escalated incidents related to PCS PL pharmacy applications, including pharmacy namespaces and integrations with commercial drug databases such as First Databank (FDB).
•Troubleshoot issues involving OneVA Pharmacy, Park a Prescription, outpatient/inpatient medication processing, drug file management, BCMA, state prescription monitoring, CMOP processing, MOCHA order checks, and Inbound eRx.
•Support VistA KIDS components and interfaces and maintain system integrations with dependent applications.
•Collaborate with Tier 3, Engineering, DevOps, Product, and external vendors for root-cause resolution and long-term fixes.
•Create/maintain troubleshooting documentation and communicate with customers and stakeholders; provide mentorship to Tier 1 personnel.

Pay and Benefits

Salary: USD 140,000 - 150,000 annually

Key Requirements

•Bachelor's with 15 years (or commensurate experience).
•Proficiency with VistA Pharmacy namespaces and medication management workflows.
•Hands-on experience with KIDS patching and VistA infrastructure, including cross-namespace dependency validation.
•Familiarity with NCPDP SCRIPT standards (Inbound eRx) and supporting DSCSA regulatory updates/app changes across PCS Pharmacy systems.
•Knowledge of FDB-based drug interaction systems, MOCHA logic, PGx enhancements, and medication order checks.

Experience:15+ yearsHealthcarePharmacy

Education:Bachelor's

Skills:CommunicationCollaborationOrganizational skillsDocumentation

Languages:En-us

Tech Stack:VistAVistA Pharmacy namespacesKIDSPCS PLOneVA PharmacyPark a PrescriptionBCMACMOPMOCHAPGxFDBNCPDP SCRIPTInbound eRxDSCSAAMPL-GUIPHI

Eligibility

Security Clearance:Suitability/Public Trust

Company Brief

GovCIO

Provides IT modernization, cloud, cybersecurity, data analytics, and managed services to U.S. federal civilian and defense agencies, delivering technology solutions and mission support to improve government operations and security.

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn

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GovCIO

2 months ago

VistA Technical Subject Matter Expert (SME) - Tier 2 Support (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Resolve complex Tier 1-escalated incidents related to PCS PL pharmacy applications, including pharmacy namespaces and integrations with commercial drug databases such as First Databank (FDB).
•Troubleshoot issues involving OneVA Pharmacy, Park a Prescription, outpatient/inpatient medication processing, drug file management, BCMA, state prescription monitoring, CMOP processing, MOCHA order checks, and Inbound eRx.
•Support VistA KIDS components and interfaces and maintain system integrations with dependent applications.
•Collaborate with Tier 3, Engineering, DevOps, Product, and external vendors for root-cause resolution and long-term fixes.
•Create/maintain troubleshooting documentation and communicate with customers and stakeholders; provide mentorship to Tier 1 personnel.

Pay and Benefits

Salary: USD 140,000 - 150,000 annually

Key Requirements

•Bachelor's with 15 years (or commensurate experience).
•Proficiency with VistA Pharmacy namespaces and medication management workflows.
•Hands-on experience with KIDS patching and VistA infrastructure, including cross-namespace dependency validation.
•Familiarity with NCPDP SCRIPT standards (Inbound eRx) and supporting DSCSA regulatory updates/app changes across PCS Pharmacy systems.
•Knowledge of FDB-based drug interaction systems, MOCHA logic, PGx enhancements, and medication order checks.

Experience:15+ yearsHealthcarePharmacy

Education:Bachelor's

Skills:CommunicationCollaborationOrganizational skillsDocumentation

Languages:En-us

Tech Stack:VistAVistA Pharmacy namespacesKIDSPCS PLOneVA PharmacyPark a PrescriptionBCMACMOPMOCHAPGxFDBNCPDP SCRIPTInbound eRxDSCSAAMPL-GUIPHI

Eligibility

Security Clearance:Suitability/Public Trust

Company Brief

GovCIO

Industry: Professional Services

Growth: Established Company

Headquarters: Herndon, United States

Website LinkedIn