Customer Success Lead (Life Sciences)

Honeywell
United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Leadership","Communication","Stakeholder management","Coaching","Problem-solving"]

Lead Customer Success execution for the EMEA region within Life Sciences, driving onboarding, adoption, health management, renewals, and growth. Manages Senior Customer Success Managers and CSMs, coordinating with Sales, Support and Delivery to ensure customer value and retention. This is a remote role with around 25% travel across EMEA.

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Honeywell
Honeywell
3 months ago

Customer Success Lead (Life Sciences)

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead Customer Success execution for the EMEA region within Life Sciences, driving onboarding, adoption, health management, renewals, and growth. Manages Senior Customer Success Managers and CSMs, coordinating with Sales, Support and Delivery to ensure customer value and retention. This is a remote role with around 25% travel across EMEA.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own customer health, value realisation, onboarding, adoption, and lifecycle execution while proactively identifying risks and driving retention and renewal outcomes.
  • •Lead and develop a team of Customer Success Managers through goal‑setting, coaching, performance reviews, and talent development.
  • •Maintain operational excellence by executing standardised CS processes, ensuring accurate forecasts, visibility of customer health, and effective use of CS tools and systems.
  • •Partner cross‑functionally with Sales, Support, and Delivery to support renewals, account strategy, onboarding, issue resolution, and escalations.
  • •Provide feedback to senior leaders to improve CS processes, identify efficiency opportunities, and strengthen consistency in execution.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •Significant experience in Customer Success, Services, or Account Management, preferably within Life Sciences.
  • •Demonstrated experience leading customer-facing teams.
  • •Strong operational, communication, and stakeholder-management skills.
  • •Experience working in a matrixed or global organisation.
Experience:Life Sciences
Education:Bachelor's
Skills:LeadershipCommunicationStakeholder managementCoachingProblem-solving
Languages:English

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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