Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer empathy","Communication","Confidentiality","Problem-solving","Adaptability"]

Assess and respond to customer needs by handling inquiries and complaints with sound judgment and in line with provided resources. Accurately document every interaction, update call history, and coordinate fulfillment by messaging third parties when needed. Tackle complex and sensitive customer issues professionally while staying current on program and product information through continuous learning, and maintain strict confidentiality and compliance with data and service guidelines.

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FursaFursa
NTT
NTT
5 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Assess and respond to customer needs by handling inquiries and complaints with sound judgment and in line with provided resources. Accurately document every interaction, update call history, and coordinate fulfillment by messaging third parties when needed. Tackle complex and sensitive customer issues professionally while staying current on program and product information through continuous learning, and maintain strict confidentiality and compliance with data and service guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver first-class service by accurately assessing customer needs and recommending appropriate solutions.
  • •Respond to customer requests, inquiries, and complaints with a professional and attentive approach.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete required documentation for each interaction, update call history, message third parties when needed, and initiate customer fulfillment.
  • •Stay current on program and product information through continuous learning while maintaining strict confidentiality and following data and service guidelines.

Key Requirements

  • •Passion for customer satisfaction excellence, with prior customer service experience being an asset.
  • •English proficiency and ability to work effectively in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Ability to resolve complex, often sensitive customer complaints or inquiries professionally per company policies and procedures.
  • •Advanced PC knowledge and familiarity with system navigation; ability to learn new skills quickly and accurately.
Experience:Food industryRetail industry
Skills:Customer empathyCommunicationConfidentialityProblem-solvingAdaptability
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn