Staff Strategic Operations Lead, Performance Center

Fastly
Denver, New York, San Francisco
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Communication","Leadership","Problem-solving","Cross-functional collaboration","Strategic thinking"]

Strategic, cross-functional leader responsible for building the Performance Center’s operating rhythm, aligning Engineering, Infrastructure, Product, Revenue, and Finance to drive scale, accountability, and measurable business impact in a high-volume internet infrastructure environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fastly
Fastly
3 months ago

Staff Strategic Operations Lead, Performance Center

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Strategic, cross-functional leader responsible for building the Performance Center’s operating rhythm, aligning Engineering, Infrastructure, Product, Revenue, and Finance to drive scale, accountability, and measurable business impact in a high-volume internet infrastructure environment.
Location: Denver, New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Sr. Manager level

Key Responsibilities

  • •Build and refine the operational framework for the Performance Center to drive accountability across high-stakes initiatives and ensure commitments to partners are met at Fastly-scale.
  • •Drive the operational cadence of the department by owning the scheduling, agenda setting, and facilitation of daily standups, weekly syncs, and seasonal readiness reviews.
  • •Define and track strategic operational metrics including revenue protection, churn reduction, onboarding velocity, and resource intensity to ensure scalable efficiency.
  • •Act as the primary closer for all open action items, chasing down loose ends across teams to ensure incident follow-ups and milestone completion.
  • •Synthesize complex telemetry into high-level narratives for executive leadership and surface blockers early to enable proactive improvements.

Pay and Benefits

Perks:Health InsuranceDentalVision401kEquityPaid LeaveWellness Stipend

Key Requirements

  • •At least 8 years of progressive experience in Operational Leadership, Program Management, or Engineering Management, leading large-scale, high-volume internet or cloud infrastructure initiatives.
  • •Strong track record of driving cross-functional initiatives to completion with executive-level accountability and visible impact on revenue and customer success.
  • •Executive presence with ability to influence C-suite stakeholders and translate technical findings into business-ready insights.
  • •Strategic, big-picture thinker who can articulate how technical performance affects margins and customer outcomes.
  • •Excellent diplomacy, relationship-building, and cross-team collaboration skills with a data-driven decision-making mindset.
Experience:8+ yearsCloud infrastructureHigh-volume internet trafficOperational leadershipProgram managementEngineering management
Skills:CommunicationLeadershipProblem-solvingCross-functional collaborationStrategic thinking
Languages:English
Tech Stack:BigQueryBI toolsTelemetrySRESLIs/SLOsCloudData analyticsSQL

Company Brief

Fastly
Provides an edge cloud platform and content delivery network (CDN) that enables fast, secure, and scalable delivery of web and streaming content, APIs, and applications with real-time configurability and observability.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn