Customer Success Manager, DFR Mid-Market Northeast

Skydio
New York, New Jersey, Massachusetts, Pennsylvania, Virginia, Maryland
Workplace: RemoteFull timeUSD 120,000 - 160,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Deep sense of ownership","Excellent communication","Project management","Proactive support","Stakeholder management"]

Own the end-to-end customer success lifecycle for mid-market public safety accounts, from onboarding and implementation through adoption, renewals, and expansion. Build scalable onboarding processes, manage implementation projects and executive-ready updates, and provide proactive, metrics-based support. Act as the bridge between public safety customers and Skydio’s technical teams, driving value through Quarterly Business Reviews and deep understanding of customer use cases in SLED.

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Skydio
Skydio
3 days ago

Customer Success Manager, DFR Mid-Market Northeast

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the end-to-end customer success lifecycle for mid-market public safety accounts, from onboarding and implementation through adoption, renewals, and expansion. Build scalable onboarding processes, manage implementation projects and executive-ready updates, and provide proactive, metrics-based support. Act as the bridge between public safety customers and Skydio’s technical teams, driving value through Quarterly Business Reviews and deep understanding of customer use cases in SLED.
Location: New York, New Jersey, Massachusetts, Pennsylvania, Virginia, Maryland
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead implementation, usage, retention, and expansion for mid-market public safety customers.
  • •Build scalable onboarding and post-sales processes and manage implementation projects for delivery of technology and services.
  • •Maintain proactive customer relationships using cadence-based follow-ups and metrics-driven engagement.
  • •Quantify product feedback, brief executives, and advocate for customer needs to guide engineering priorities.
  • •Run Quarterly Business Reviews, drive account adoption, and manage renewals and expansion risk.
Travel: Medium travel

Pay and Benefits

Salary: USD 120,000 - 160,000 annually
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveHoliday Pay401k

Key Requirements

  • •Strong knowledge or experience supporting customers in the SLED industries (public safety and law enforcement).
  • •Ability to travel 25%+ and obtain a Part 107 certificate.
  • •Proven track record implementing new technology and interfacing with technical teams to deliver on customer schedules.
  • •Proven experience driving implementation, adoption, and value of hardware or software for large enterprises.
  • •Experience in a digital customer success motion with remote, proactive engagement through metrics.
Experience:SLEDPublic safetyLaw enforcementUnmanned aircraft systemsEnterprise customer success
Skills:Deep sense of ownershipExcellent communicationProject managementProactive supportStakeholder management
Certifications:Part 107
Tech Stack:Agile developmentProject management tools

Company Brief

Skydio
Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.
Industry: Drones & Aerial Logistics
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Mateo, United States
Founded: 2014
WebsiteLinkedIn