Supervisor -Customer Care

Chalhoub Group
Amman
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Communication","Team management","Reporting","Data analysis"]

Supervise the customer care team to ensure efficient operations, monitor KPIs, and drive continuous improvement. Responsibilities include auditing consultant interactions, generating timely reports, and developing team members through development plans and engagement strategies. Requires proven customer service or technical support experience and strong leadership, communication, and data-reporting skills.

This position is no longer accepting applications.

  • See live roles at Chalhoub Group
  • Search all live jobs
  • Browse companies, collections, and locations hiring now
Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa

This position is no longer accepting applications.

See live roles at Chalhoub GroupSearch all live jobsBrowse companies, collections, and locations hiring now

Chalhoub Group
Chalhoub Group
6 months ago

Supervisor -Customer Care

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Closed

Job Summary

Supervise the customer care team to ensure efficient operations, monitor KPIs, and drive continuous improvement. Responsibilities include auditing consultant interactions, generating timely reports, and developing team members through development plans and engagement strategies. Requires proven customer service or technical support experience and strong leadership, communication, and data-reporting skills.
Location: Amman
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Team Management: Supervise and guide the customer care team to ensure efficient operations and the achievement of performance goals.
  • •KPI Compliance: Monitor and ensure that established KPIs are consistently met on a monthly basis, taking necessary actions to meet or exceed set standards.
  • •Audit and Action Plan: Regularly audit consultant interactions, creating action plans to address areas of improvement.
  • •Reporting: Timely and accurate submission of weekly and monthly reports on team performance and customer care activities.
  • •Team Development: Develop and implement individual development plans for team members, fostering their growth and skill enhancement.

Pay and Benefits

Perks:Health InsuranceRemote WorkEmployee Discounts

Key Requirements

  • •Proven experience in a customer service or technical support role.
  • •Excellent managerial and leadership skills to oversee and guide a team effectively.
  • •Exceptional communication and interpersonal abilities.
  • •Proficiency in generating accurate reports and managing data with precision.
  • •Ability to analyze KPIs and take corrective actions as required.
Experience:Customer serviceTech support
Skills:LeadershipCommunicationTeam managementReportingData analysis

Company Brief

Chalhoub Group
Chalhoub Group is a Dubai-based family-owned luxury retail partner in the Middle East, operating owned and international brands across fashion, beauty, watches, jewellery and lifestyle with extensive omnichannel retail and distribution services.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1955
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor