Anthropic

2 days ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support employees by triaging and resolving IT issues across macOS endpoints, mobile devices, networking, accounts, and core SaaS tools. Diagnose device enrollment and policy enforcement, manage access and employee lifecycle workflows, and coordinate escalations with IT Engineering and Security. Improve onboarding at scale through automation and systems thinking, document runbooks and knowledge bases, and participate in an on-call rotation for urgent issues.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Triage and resolve end-user issues across hardware, software, networking, and accounts via a ticketing system and Slack.
•Diagnose and troubleshoot problems across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
•Troubleshoot device enrollment, configuration profiles, and policy enforcement, including access management and employee lifecycle workflows.
•Coordinate escalations across teams and provide hands-on support for user technology, AV systems, conference rooms, and printers.
•Improve operational workflows by identifying patterns, maintaining documentation (runbooks/how-tos/KB), contributing to automation, and participating in an on-call rotation.

Pay and Benefits

Salary: USD 180,000 - 230,000 annually

Perks:Paid LeaveParental Leave

Key Requirements

•5-7+ years of hands-on IT support experience in a fast-paced or high-growth environment.
•Experience supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android.
•Significant experience with Google Workspace administration.
•Strong troubleshooting skills and a methodical, curious, persistent approach to resolving problems.
•Experience with scripting/automation using Bash or Python.

Experience:5+ yearsSaaSIdentity and accessEndpoint management

Education:Bachelor's

Skills:Service mindsetCommunicationTroubleshootingOwnershipOrganization

Languages:English

Tech Stack:MacOSChromeOSIOSAndroidGoogle WorkspaceSlackGitHubAtlassianSaaSTicketing systemSlack administrationMDMSSOMFADirectory servicesBashPythonDNSDHCPVPN

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn

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Anthropic

2 days ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Triage and resolve end-user issues across hardware, software, networking, and accounts via a ticketing system and Slack.
•Diagnose and troubleshoot problems across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
•Troubleshoot device enrollment, configuration profiles, and policy enforcement, including access management and employee lifecycle workflows.
•Coordinate escalations across teams and provide hands-on support for user technology, AV systems, conference rooms, and printers.
•Improve operational workflows by identifying patterns, maintaining documentation (runbooks/how-tos/KB), contributing to automation, and participating in an on-call rotation.

Pay and Benefits

Salary: USD 180,000 - 230,000 annually

Perks:Paid LeaveParental Leave

Key Requirements

•5-7+ years of hands-on IT support experience in a fast-paced or high-growth environment.
•Experience supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android.
•Significant experience with Google Workspace administration.
•Strong troubleshooting skills and a methodical, curious, persistent approach to resolving problems.
•Experience with scripting/automation using Bash or Python.

Experience:5+ yearsSaaSIdentity and accessEndpoint management

Education:Bachelor's

Skills:Service mindsetCommunicationTroubleshootingOwnershipOrganization

Languages:English

Tech Stack:MacOSChromeOSIOSAndroidGoogle WorkspaceSlackGitHubAtlassianSaaSTicketing systemSlack administrationMDMSSOMFADirectory servicesBashPythonDNSDHCPVPN

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic

Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.

Industry: AI & Machine Learning

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2021

Website LinkedIn