Security Managed Services Engineer (L2)

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Active listening","Planning","Communication","Adaptability","Client focus"]

Ensure clients’ security infrastructures and systems stay operational by monitoring, triaging, investigating, and resolving security incidents and service requests within SLA. Manage queues and update tickets with resolution actions, support second-level troubleshooting and L1 escalations, and execute approved changes. Partner with automation teams to automate routine work, audit ticket quality, and contribute to trend analysis and change management documentation.

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FursaFursa
NTT
NTT
2 days ago

Security Managed Services Engineer (L2)

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Last checked: 8 hours agoStatus: Live

Job Summary

Ensure clients’ security infrastructures and systems stay operational by monitoring, triaging, investigating, and resolving security incidents and service requests within SLA. Manage queues and update tickets with resolution actions, support second-level troubleshooting and L1 escalations, and execute approved changes. Partner with automation teams to automate routine work, audit ticket quality, and contribute to trend analysis and change management documentation.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Monitor, identify, investigate, and resolve security incidents and technical problems to restore service efficiently within SLA.
  • •Handle client requests/tickets using technical expertise; manage work queues and update tickets with resolution actions.
  • •Provide second-level support by troubleshooting and escalating to other teams as needed for seamless client coverage.
  • •Execute changes responsibly with proper approvals; flag risks and define mitigation plans, supporting change management and maintenance documentation.
  • •Audit incident/request tickets for quality, recommend improvements, and contribute to trend analysis to identify automation opportunities.

Key Requirements

  • •Experience handling managed security services and supporting security infrastructure operations.
  • •Working knowledge of ticketing tools, preferably ServiceNow.
  • •Strong planning skills to anticipate and adapt to changing circumstances and priorities.
  • •Excellent communication skills, including active listening techniques to gather and clarify client details.
  • •Bachelor’s degree (or equivalent IT/computing qualification) or relevant work experience.
Education:Bachelor's
Skills:Active listeningPlanningCommunicationAdaptabilityClient focus
Tech Stack:ServiceNowTicketing toolsAutomation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn