Senior Data and AI Specialist

Twilio
United States
Workplace: RemoteFull timeUSD 106,320 - 156,300 annuallyFunction: Data Science & Machine LearningExperience: 5+ yearsSkills: ["Written communication","Verbal communication","Data governance awareness","Self-starter ownership","Problem decomposition"]

Own data and agentic AI initiatives that drive customer and business growth. Build and deploy LLM-based agents and Python workflow automation to investigate complex, unstructured datasets, while improving data architecture, governance, and safety. Use SQL, dashboards, and KPI tracking to reduce fraud, billing errors, and network issues, optimizing gross margins. Partner across Carrier Relations, Engineering, Product, Supply Operations, and Finance to deliver scalable data products and self-serve insights.

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FursaFursa
Twilio
Twilio
1 day ago

Senior Data and AI Specialist

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Last checked: 10 minutes agoStatus: Live

Job Summary

Own data and agentic AI initiatives that drive customer and business growth. Build and deploy LLM-based agents and Python workflow automation to investigate complex, unstructured datasets, while improving data architecture, governance, and safety. Use SQL, dashboards, and KPI tracking to reduce fraud, billing errors, and network issues, optimizing gross margins. Partner across Carrier Relations, Engineering, Product, Supply Operations, and Finance to deliver scalable data products and self-serve insights.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Architect, test, and deploy LLMs and agents to automate unstructured, multi-step data investigations.
  • •Build Python-based automated workflows to transform repetitive manual work into scalable processes.
  • •Implement data architecture and AI orchestration frameworks for safety, accuracy, efficiency, and maintainability.
  • •Perform SQL queries and multi-step analyses to optimize gross margins, reduce fraud, and improve network quality.
  • •Collaborate cross-functionally to define requirements and governance, deliver data products, and enable self-serve insights.
Travel: Low travel

Pay and Benefits

Salary: USD 106,320 - 156,300 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid SickPaid LeaveParental LeaveWellness Stipend

Key Requirements

  • •5+ years developing technical data and automation solutions.
  • •Extensive experience with SQL and relational database schemas.
  • •Extensive experience with Google Sheets (or Excel) and Tableau and/or Looker.
  • •Experience with Python, APIs, or workflow platforms (e.g., Airtable, Coefficient, Zapier/n8n) to build automated data workflows and pipelines.
  • •Experience building agents (e.g., Claude Code/Cowork, OpenAI, Gemini) and training LLM models to solve complex, multi-step, unstructured problems.
Experience:5+ yearsTelecommunicationsMessagingVoice networksSaaSTechnologyManagement consultingInvestment banking
Skills:Written communicationVerbal communicationData governance awarenessSelf-starter ownershipProblem decomposition
Languages:English
Tech Stack:PythonSQLGoogle SheetsExcelTableauLookerAPIsAirtableCoefficientZapierN8nLLMsClaude CodeClaude CoworkOpenAIGeminiBI dashboardsAgentic workflows

Company Brief

Twilio
Provides cloud communications platforms and APIs enabling developers to add voice, messaging, video, and authentication features to applications. Serves enterprises and developers with programmable communications, engagement, and customer interaction tools.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2008
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn