Technical Support

WUDUH
Amman
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Service-minded","Organized","Clear communication","Calm under pressure","Team collaboration"]

Provide front-line technical support to end users for hardware, software, and basic networking issues. Triage requests via phone, email, or ticketing systems; troubleshoot connectivity, system crashes, and software performance; and configure new accounts, devices, and applications. Maintain IT records and asset tracking, perform software updates and antivirus checks, and escalate complex issues to team leads or system administrators. Support onboarding with basic IT orientation.

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FursaFursa
WUDUH
WUDUH
4 days ago

Technical Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide front-line technical support to end users for hardware, software, and basic networking issues. Triage requests via phone, email, or ticketing systems; troubleshoot connectivity, system crashes, and software performance; and configure new accounts, devices, and applications. Maintain IT records and asset tracking, perform software updates and antivirus checks, and escalate complex issues to team leads or system administrators. Support onboarding with basic IT orientation.
Location: Amman
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to end-user requests via phone, email, or ticketing systems.
  • •Support and troubleshoot hardware (laptops, desktops, printers, peripherals) and software performance.
  • •Configure new user accounts, devices, and applications; assist onboarding and provide basic IT orientation.
  • •Perform maintenance such as software updates, antivirus checks, system inspections, and asset tracking.
  • •Escalate unresolved or complex issues to team leads or system administrators and coordinate during incidents or technical rollouts.

Pay and Benefits

Perks:Health InsuranceMeal DiscountsWellness Stipend

Key Requirements

  • •Bachelor’s degree in Computer Science, Data Science, or a related field.
  • •Minimum 1 year of experience in IT infrastructure or technical support roles.
  • •Entry-level certifications such as CompTIA A+ or Microsoft Fundamentals (or equivalent) are an advantage.
  • •Familiarity with Windows and macOS plus common office applications (including MS Office and email).
  • •Experience handling basic networking issues, ticketing systems, and remote support tools; Active Directory and IP configuration are a plus.
Experience:1+ years
Education:Bachelor's in Computer Science, Data Science, or a related field
Skills:Service-mindedOrganizedClear communicationCalm under pressureTeam collaboration
Certifications:CompTIA A+Microsoft Fundamentals
Tech Stack:WindowsMacOSMS OfficeEmailAntivirusTicketing systemsRemote support toolsLaptopsDesktopsPrintersActive DirectoryIP configurationInventory systems

Eligibility

Nationality:Jordanian National

Company Brief

WUDUH
WUDUH is a Jordan-based operational management and business process outsourcing hub serving U.S. and global clients. It provides back-office support, process optimization, and workforce development services, with a large distributed team centered in Amman.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Amman, Jordan
Founded: 2023
WebsiteLinkedIn