Success Engineer

Firecrawl
San Francisco
Workplace: HybridFull timeUSD 180,000 - 240,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Customer-focused problem solving","Technical communication","Account ownership","Fast execution","Translating technical to business"]

Own the technical health of customer accounts by deepening product usage, unblocking hard integration issues, and turning successful deployments into long-term adoption, retention, and expansion. Build and deploy integrations using real customer data, run technical discovery to pinpoint whether problems are usage, bugs, or product gaps, and translate technical details into business value. Partner with revenue and loop insights back to product and engineering.

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FursaFursa
Firecrawl
Firecrawl
11 hours ago

Success Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the technical health of customer accounts by deepening product usage, unblocking hard integration issues, and turning successful deployments into long-term adoption, retention, and expansion. Build and deploy integrations using real customer data, run technical discovery to pinpoint whether problems are usage, bugs, or product gaps, and translate technical details into business value. Partner with revenue and loop insights back to product and engineering.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical health of accounts to deepen usage and prevent churn.
  • •Build integrations and solve technical problems using real customer data.
  • •Run technical discovery to diagnose extraction/pipeline failures and identify root causes.
  • •Drive adoption and expansion by converting technical wins into account growth, partnering with revenue.
  • •Serve as the trusted technical voice across the account lifecycle and feed learnings back to product and engineering.

Pay and Benefits

Salary: USD 180,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveLearning BudgetWellness StipendPet Insurance

Key Requirements

  • •3+ years in a customer-facing technical role (or equivalent).
  • •You’ve done customer success engineering, solutions, forward-deployed, or similar roles in developer/API/AI-infra products.
  • •You can read code, use APIs, and build a real POC or integration yourself.
  • •You can distinguish user error, bugs, and real product gaps, and avoid turning every request into custom features.
  • •You can translate deep technical detail into business value and grow accounts over time.
Experience:3+ yearsCustomer-facing technical roleDeveloper/API productAI-infrastructureDevtoolsCustomer success engineering
Skills:Customer-focused problem solvingTechnical communicationAccount ownershipFast executionTranslating technical to business
Tech Stack:APIs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Firecrawl
example.com is an IANA-reserved domain maintained for use in documentation, examples, and testing. It is not an operating commercial company and exists solely to provide a stable, non-resolvable hostname for illustrative purposes.
Industry: Other
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