On Holding

4 weeks ago

Head of Key Account Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead and develop the Key Accounts Account Services team servicing major US retailer partners. Drive day-to-day operations, strategic planning, and cross-functional collaboration across Sales, Operations, and Supply Chain to deliver premium service, manage complex orderbooks, and implement capabilities like direct ship and pack-by-store while building data-driven partnerships.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Oversee and develop a team of three Leads and their teams, coaching on communication, initiative leadership, and advocating for business needs.
•Act as the key commercial liaison with sales and customer operations to lead day-to-day operations for major US accounts.
•Champion Long Range Plan (LRP) capabilities and manage new operational capabilities such as direct ship, drop ship, and pack by store.
•Advocate for Key Accounts needs within the Americas and Global Supply Chain; guide policy change with internal and external stakeholders.
•Represent Key Accounts in operational flywheel meetings and collaborate with global/local stakeholders to drive a consistent strategy across the Americas.

Key Requirements

•Extensive progressive experience in customer support, logistics, or operations with a proven track record of managing managers (oversees Leads and large teams).
•Experience managing day-to-day operations for major key accounts while implementing and integrating new operational capabilities (e.g., direct ship, drop ship, pack by store).
•Exceptional interpersonal skills with a focus on relationship building, active listening, and effective questioning to advocate for business needs.
•Highly analytical with the ability to make strategic, data-based decisions to navigate increasing orderbook complexities.
•Proven ability to design and implement strategic initiatives and process improvements to drive effectiveness in a fast-paced environment.

Experience:RetailLogisticsOperationsApparel

Skills:CommunicationLeadershipInterpersonal skillsAnalytical thinkingProcess improvement

Languages:English

Company Brief

On Holding

Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 2010

Glassdoor: 4.0

Website LinkedIn

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On Holding

4 weeks ago

Head of Key Account Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Oversee and develop a team of three Leads and their teams, coaching on communication, initiative leadership, and advocating for business needs.
•Act as the key commercial liaison with sales and customer operations to lead day-to-day operations for major US accounts.
•Champion Long Range Plan (LRP) capabilities and manage new operational capabilities such as direct ship, drop ship, and pack by store.
•Advocate for Key Accounts needs within the Americas and Global Supply Chain; guide policy change with internal and external stakeholders.
•Represent Key Accounts in operational flywheel meetings and collaborate with global/local stakeholders to drive a consistent strategy across the Americas.

Key Requirements

•Extensive progressive experience in customer support, logistics, or operations with a proven track record of managing managers (oversees Leads and large teams).
•Experience managing day-to-day operations for major key accounts while implementing and integrating new operational capabilities (e.g., direct ship, drop ship, pack by store).
•Exceptional interpersonal skills with a focus on relationship building, active listening, and effective questioning to advocate for business needs.
•Highly analytical with the ability to make strategic, data-based decisions to navigate increasing orderbook complexities.
•Proven ability to design and implement strategic initiatives and process improvements to drive effectiveness in a fast-paced environment.

Experience:RetailLogisticsOperationsApparel

Skills:CommunicationLeadershipInterpersonal skillsAnalytical thinkingProcess improvement

Languages:English

Company Brief

On Holding

Industry: Fashion & Apparel

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Zurich, Switzerland

Founded: 2010

Glassdoor: 4.0

Website LinkedIn