Head of Key Account Services

On Holding
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Leadership","Interpersonal skills","Analytical thinking","Process improvement"]

Lead and develop the Key Accounts Account Services team servicing major US retailer partners. Drive day-to-day operations, strategic planning, and cross-functional collaboration across Sales, Operations, and Supply Chain to deliver premium service, manage complex orderbooks, and implement capabilities like direct ship and pack-by-store while building data-driven partnerships.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
On Holding
On Holding
2 months ago

Head of Key Account Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead and develop the Key Accounts Account Services team servicing major US retailer partners. Drive day-to-day operations, strategic planning, and cross-functional collaboration across Sales, Operations, and Supply Chain to deliver premium service, manage complex orderbooks, and implement capabilities like direct ship and pack-by-store while building data-driven partnerships.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Oversee and develop a team of three Leads and their teams, coaching on communication, initiative leadership, and advocating for business needs.
  • •Act as the key commercial liaison with sales and customer operations to lead day-to-day operations for major US accounts.
  • •Champion Long Range Plan (LRP) capabilities and manage new operational capabilities such as direct ship, drop ship, and pack by store.
  • •Advocate for Key Accounts needs within the Americas and Global Supply Chain; guide policy change with internal and external stakeholders.
  • •Represent Key Accounts in operational flywheel meetings and collaborate with global/local stakeholders to drive a consistent strategy across the Americas.

Key Requirements

  • •Extensive progressive experience in customer support, logistics, or operations with a proven track record of managing managers (oversees Leads and large teams).
  • •Experience managing day-to-day operations for major key accounts while implementing and integrating new operational capabilities (e.g., direct ship, drop ship, pack by store).
  • •Exceptional interpersonal skills with a focus on relationship building, active listening, and effective questioning to advocate for business needs.
  • •Highly analytical with the ability to make strategic, data-based decisions to navigate increasing orderbook complexities.
  • •Proven ability to design and implement strategic initiatives and process improvements to drive effectiveness in a fast-paced environment.
Experience:RetailLogisticsOperationsApparel
Skills:CommunicationLeadershipInterpersonal skillsAnalytical thinkingProcess improvement
Languages:English

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn