Pre-sales Solutions Engineer - US

Heidi Health
Australia
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-6 yearsSkills: ["Communication","Presentation","Collaboration","Empathy","Problem-solving"]

The Solutions Engineer acts as the primary technical liaison during the sales cycle, designing tailored healthcare integrations and security-conscious architectures. You’ll collaborate with Product and Engineering to map EMR/EHR workflows to Heidi’s AI platform, deliver demos to IT/InfoSec teams, support RFPs, and accelerate deals while ensuring a smooth post-signature handoff with implementation.

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Heidi Health
Heidi Health
4 months ago

Pre-sales Solutions Engineer - US

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

The Solutions Engineer acts as the primary technical liaison during the sales cycle, designing tailored healthcare integrations and security-conscious architectures. You’ll collaborate with Product and Engineering to map EMR/EHR workflows to Heidi’s AI platform, deliver demos to IT/InfoSec teams, support RFPs, and accelerate deals while ensuring a smooth post-signature handoff with implementation.
Location: Australia
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Technical Discovery & Qualification: Lead deep technical and clinical workflow discovery with prospects across Enterprise and Mid-Market segments to uncover integration requirements, EHR dependencies, security needs, and compliance considerations.
  • •Solution Design: Collaborate with Product and Engineering to design tailored solutions that align Heidi's AI platform capabilities to real-world healthcare workflows and customer requirements, while staying grounded in roadmap feasibility.
  • •Product Demos & Technical Presentations: Deliver compelling demos and architecture walkthroughs to technical stakeholders including IT, InfoSec, and engineering teams.
  • •RFP & Security Review Support: Own technical responses for RFPs, security assessments, and due diligence requests with precision and attention to detail.
  • •Deal Acceleration & Objection Handling: Proactively surface and resolve technical concerns that slow down the sales process — acting as a trusted technical advisor to the customer on security, compliance, AI governance, and EHR integration questions.
Travel: Medium travel

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityLearning Budget

Key Requirements

  • •3–6 years of experience in a customer-facing technical role (Solutions Engineering, Sales Engineering, or Consulting) preferably in SaaS, healthcare, or enterprise software
  • •Experience leading and owning technical and workflow discovery sessions
  • •Comfortable with ~25-50% travel for onsite customer engagements
  • •Working knowledge of EHR/EMR systems and healthcare integration standards: HL7, FHIR, REST APIs
  • •Ability to synthesize complexity and communicate clearly to technical and non-technical audiences
Experience:3-6 yearsHealthcareSaaSEnterprise software
Skills:CommunicationPresentationCollaborationEmpathyProblem-solving
Tech Stack:HL7FHIRREST APIsEMRSecurityAI

Company Brief

Heidi Health
Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.
Industry: HealthTech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: Melbourne, Australia
Founded: 2019
Glassdoor
Glassdoor: 4.7
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