Senior Support Engineer

Eon.io
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Troubleshooting","Problem-solving","Collaboration","Documentation updates","Incident management"]

Provide senior-level technical support for Eon’s Cloud Backup Posture Management platform, troubleshooting customer issues using logs, networking, system administration, and clear cross-team collaboration. Own and resolve complex cases, escalate when needed, and coordinate incident management requests with product or engineering. Improve support scale through automation, coding, and scripting, and participate in on-call rotation for after-hours coverage.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eon.io
Eon.io
5 days ago

Senior Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide senior-level technical support for Eon’s Cloud Backup Posture Management platform, troubleshooting customer issues using logs, networking, system administration, and clear cross-team collaboration. Own and resolve complex cases, escalate when needed, and coordinate incident management requests with product or engineering. Improve support scale through automation, coding, and scripting, and participate in on-call rotation for after-hours coverage.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver technical customer support experience for the Eon product.
  • •Own, troubleshoot, and solve customer technical issues through best practices and transparency across teams.
  • •Identify cases requiring escalation, either technically or strategically.
  • •Create, maintain, and coordinate incident management requests with product or engineering.
  • •Design and implement scalable support solutions using automation; participate in on-call rotation.

Pay and Benefits

Perks:Rsus401k MatchPaid LeaveHealth InsuranceDentalVisionRemote WorkHome Office

Key Requirements

  • •Comfortable working 9-6 EST.
  • •5+ years of hands-on technical experience in customer support, technical support, system administration, or related customer-facing roles.
  • •2+ years of cloud experience (Azure, AWS, GCP).
  • •Experience reading/debugging code in Go, Python, or JavaScript.
  • •Proficiency with command-line tools and Linux environments; experience with DevOps technologies and REST APIs or GraphQL.
Experience:CloudDevOpsCustomer supportLinux
Skills:TroubleshootingProblem-solvingCollaborationDocumentation updatesIncident management
Languages:English
Tech Stack:AzureAWSGCPGoPythonJavaScriptREST APIsGraphQLLinuxDevOpsHTTPHTMLDNSTCP/IPRoutingVPNsVLANsPeeringLoad BalancingRelational databases

Company Brief

Eon.io
Eon.io is a technology company offering a developer-focused platform and tooling for building, deploying, and managing cloud-native applications and services, emphasizing performance, security, and integration with modern developer workflows.
Industry: Developer Tools
Website