IT Ops Engineer

Vercel
New York
Workplace: HybridFull timeUSD 116,000 - 174,000 annuallyFunction: IT Support & HelpdeskExperience: 5+ yearsSkills: ["Communication","Proactive","Detail-oriented","Service-oriented","Security-conscious"]

Provide in-office IT support for Vercel’s New York City team, serving as the first point of contact for hardware, software, network, and endpoint issues. Manage help-desk requests through ticketing systems, support onboarding and access controls, and maintain documentation for IT systems. Use AI tools to triage requests, draft documentation, write scripts, and accelerate problem-solving, while collaborating across Workplace Services and People on IT projects and process improvements.

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FursaFursa
Vercel
Vercel
1 day ago

IT Ops Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide in-office IT support for Vercel’s New York City team, serving as the first point of contact for hardware, software, network, and endpoint issues. Manage help-desk requests through ticketing systems, support onboarding and access controls, and maintain documentation for IT systems. Use AI tools to triage requests, draft documentation, write scripts, and accelerate problem-solving, while collaborating across Workplace Services and People on IT projects and process improvements.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for in-office and remote staff on IT-related issues, troubleshooting hardware, software, and network problems to minimize downtime.
  • •Use AI tools to triage requests, draft documentation, write scripts, and find solutions faster as a regular part of the workflow.
  • •Manage and prioritize help-desk requests using IT ticketing systems, keeping response times tight and communication clear.
  • •Create, manage, and support user accounts and access controls so employees have the needed resources and permissions.
  • •Support in-office AV and conference room technology and collaborate on IT projects and process improvements across teams.

Pay and Benefits

Salary: USD 116,000 - 174,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceEquityPaid Leave

Key Requirements

  • •At least 5 years of experience in IT support or a related field, with troubleshooting experience across hardware, software, AV, and network issues.
  • •Proficiency in macOS environments, with strong networking and security knowledge to diagnose and resolve technical issues thoroughly.
  • •Core, active use of AI tools to triage requests, draft documentation, write scripts, and research solutions.
  • •Ability to explain complex technical issues clearly and collaborate effectively across teams and departments.
  • •A service-oriented, proactive approach with attention to documentation and security-conscious habits to protect company data and systems.
Experience:5+ yearsStartupTech environment
Skills:CommunicationProactiveDetail-orientedService-orientedSecurity-conscious
Languages:English
Tech Stack:MacOSEndpoint managementAVOnboarding workflowsAccess controlsIT ticketingNetworkingScriptsDocumentationCybersecurity

Company Brief

Vercel
Provides a frontend cloud platform and developer tools (including Next.js and v0) that simplify building, deploying, and scaling web and AI-native applications for developers and enterprises.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.1
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