Account Manager - Enterprise

ElevenLabs
New York, San Francisco
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Negotiation","Presentation","Relationship management","Problem-solving"]

Own the full commercial relationship for a book of 25–50 enterprise accounts in the AI/ML, developer tools, and B2B SaaS space. Drive revenue growth end-to-end, manage executive relationships, and lead expansion and renewals while partnering with engineering teams to ensure value. This remote-first role emphasizes technical fluency, cross-functional collaboration, and strategic account expansion.

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ElevenLabs
ElevenLabs
1 year ago

Account Manager - Enterprise

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Last checked: 53 minutes agoStatus: Live

Job Summary

Own the full commercial relationship for a book of 25–50 enterprise accounts in the AI/ML, developer tools, and B2B SaaS space. Drive revenue growth end-to-end, manage executive relationships, and lead expansion and renewals while partnering with engineering teams to ensure value. This remote-first role emphasizes technical fluency, cross-functional collaboration, and strategic account expansion.
Location: New York, San Francisco
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a book of 25–50 enterprise accounts and own the end-to-end account strategy and commercial outcomes
  • •Build and maintain executive relationships, success plans, and expansion motions to drive renewal and cross-sell
  • •Advise customers on product usage, agent design, voice customization, integration flows, and data-driven improvements to spot friction
  • •Collaborate with engineering and product teams to translate technical delivery into measurable commercial value
  • •Lead renewals and cross-sell motions to maximize Net Revenue Retention (NRR) across your portfolio

Pay and Benefits

Perks:Learning StipendCo-working StipendAnnual OffsiteRemote Work

Key Requirements

  • •5 to 7 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products with quantified enterprise wins
  • •ownership of revenue outcomes end-to-end at the enterprise level (quota, retention, expansion) with full expansion motion
  • •experience navigating deals where the champion and economic buyer are not aligned
  • •ability to hold technical conversations with developers/engineering teams and earn their trust (AI concepts, APIs, and SDKs)
  • •ability to use product data to anticipate health signals, identify expansion opportunities, and mitigate churn
Experience:5-7 yearsB2B SaaSAI/MLDeveloper Tools
Skills:CommunicationNegotiationPresentationRelationship managementProblem-solving
Languages:English
Tech Stack:APIsSDKsAIVoice AI

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor