SAP FLM

NTT
Hyderabad
Full timeFunction: Program & Project Management (PMO)Skills: []

Lead project delivery for the SS FLM group, ensuring timely and accurate customer deliveries. Review support execution and reporting, provide guidance to maintain operational excellence, and make critical decisions to meet customer expectations. Serve as escalation point for Account DMs and drive continuous improvement for delivery excellence, while managing resource allocation, utilization, attrition, and coordination with GRM/VMG/TA and support functions to uphold SLA adherence.

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FursaFursa
NTT
NTT
1 month ago

SAP FLM

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead project delivery for the SS FLM group, ensuring timely and accurate customer deliveries. Review support execution and reporting, provide guidance to maintain operational excellence, and make critical decisions to meet customer expectations. Serve as escalation point for Account DMs and drive continuous improvement for delivery excellence, while managing resource allocation, utilization, attrition, and coordination with GRM/VMG/TA and support functions to uphold SLA adherence.
Location: Hyderabad
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Manage SS FLM group to ensure timely and accurate customer deliveries.
  • •Review support execution and reporting for accounts, providing direction and guidance as needed.
  • •Ensure team competence and operational excellence; make critical decisions to meet customer expectations.
  • •Serve as escalation point of contact for Account DMs and drive continuous improvement for delivery excellence.
  • •Allocate resources and workload, manage utilization benchmarks, conduct periodic reviews/recognition, and handle attrition/retention while ensuring SLA adherence, daily training, and ticket updates.

Key Requirements

Tech Stack:SAPSLA

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn