Field Technical Support

HP
São Paulo
Full timeFunction: Customer Support (Service Desk)Experience: 4-7 yearsEducation: bachelorsSkills: ["Effective Communication","Results Orientation","Learning Agility","Digital Fluency","Customer Centricity"]

Provide advanced technical support for critical technology areas and customer accounts, resolving complex single- or cross-technology incidents independently. Apply and design specialized support solutions using industry knowledge, manage escalations and customer expectations, and collaborate across internal teams to resolve client issues. Identify opportunities for additional services revenue and lead moderate-to-high complexity projects, delivering written reports and supporting operational and strategic plans.

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FursaFursa
HP
HP
2 days ago

Field Technical Support

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide advanced technical support for critical technology areas and customer accounts, resolving complex single- or cross-technology incidents independently. Apply and design specialized support solutions using industry knowledge, manage escalations and customer expectations, and collaborate across internal teams to resolve client issues. Identify opportunities for additional services revenue and lead moderate-to-high complexity projects, delivering written reports and supporting operational and strategic plans.
Location: São Paulo
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Utilize advanced technical knowledge to operate critical or high-risk technology areas or customer groups.
  • •Resolve incidents involving single or cross-technology issues, collaborating when unusually complex incidents occur.
  • •Design and implement support solutions using specialized industry knowledge to address highly complex customer requirements.
  • •Manage customer escalations and expectations by escalating issues according to established procedures and resolving problems promptly.
  • •Lead moderate to high complexity projects, delivering professionally written reports and contributing to operational and strategic plans.

Key Requirements

  • •Four-year/graduate degree in mechanical/electrical science, information systems, or a related discipline, or commensurate work experience.
  • •Typically 4–7 years of work experience in customer support, on-site customer support, mission critical systems, account management, or related fields.
  • •Experience preferably in HP products and customer base support/account environments.
  • •Ability to resolve complex single- or cross-technology incidents independently and collaborate on unusually complex cases.
  • •Knowledge of service/operations concepts including preventive maintenance, process improvement, safety standards, and technical services.
Experience:4-7 yearsCustomer supportOn-site supportMission critical systemsAccount managementHP products
Education:Bachelor's in Mechanical/electrical Science, Information Systems, or related discipline
Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity
Certifications:ITIL
Tech Stack:AutomationCommissioningCustomer Relationship ManagementOperating SystemsPreventive MaintenanceProcess ImprovementSafety StandardsTechnical ServicesTechnical SupportTechnical TrainingTest EquipmentHand ToolsField Service ManagementKey Performance Indicators (KPIs)Environment Health And Safety

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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