Account Manager I

Careem
Karachi
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Cross-functional collaboration","Analytical thinking","Problem-solving"]

Own a portfolio of restaurant partners across Dubai and Abu Dhabi, serving as the single point of contact for operational issues and merchant queries. Drive order and revenue growth across food delivery and DineOut through partner satisfaction metrics, monetization programs, and CPC/top-banner campaigns. Improve operational KPIs and compliance, optimize menu content for conversions, and collaborate cross-functionally to resolve account blockers and execute joint growth strategies.

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FursaFursa
Careem
Careem
5 days ago

Account Manager I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Own a portfolio of restaurant partners across Dubai and Abu Dhabi, serving as the single point of contact for operational issues and merchant queries. Drive order and revenue growth across food delivery and DineOut through partner satisfaction metrics, monetization programs, and CPC/top-banner campaigns. Improve operational KPIs and compliance, optimize menu content for conversions, and collaborate cross-functionally to resolve account blockers and execute joint growth strategies.
Location: Karachi
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the single point of contact for restaurant partners, resolving daily operational issues and merchant queries to drive high Partner NPS.
  • •Drive order volume and revenue growth for food delivery and DineOut across the assigned portfolio.
  • •Negotiate and manage Partner Visibility discounts, promotional funding, and ad revenue via CPC campaigns and top-banner placements.
  • •Monitor and improve operational KPIs such as Wait Time Ratio (WTR), cancellation rates, outlet availability, and item-level stock compliance.
  • •Optimize merchant store pages by managing pricing structures, images, accurate descriptions, and menu layouts to boost conversion rates.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceGym Membership

Key Requirements

  • •At least 2+ years of experience in sales or account management, consistently achieving weekly/monthly targets.
  • •Bachelor’s degree (education to degree level).
  • •Proficiency in Microsoft Office and Excel.
  • •Experience in direct and channel sales with a proven track record in closing deals.
  • •Experience in the food & beverage industry.
Experience:2+ yearsFood & beverage
Education:Bachelor's
Skills:Customer serviceCommunicationCross-functional collaborationAnalytical thinkingProblem-solving
Languages:English
Tech Stack:Microsoft OfficeExcel

Company Brief

Careem
Careem is a Dubai-based super app offering ride-hailing, delivery, payments and other on-demand services across the Middle East, Pakistan and North Africa, connecting consumers with drivers, merchants and service providers.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Series E+
Headquarters: Dubai, United Arab Emirates
Founded: 2012
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor