Heidi Health

2 weeks ago

Customer Success Manager, France

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own the full customer journey for public and private hospital deployments in France, helping hospitals, clinics, and clinicians adopt and fully value an AI care partner. Lead onboarding and training through planning, go-live, and workflow integration while tracking activation and time-to-first-value metrics. Drive retention, expansion, and executive-level advocacy, and collaborate with product, engineering, and support to remove operational blockers and shape product priorities.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customer outcomes as a strategic partner for a portfolio of customers, ensuring measurable success and realised value.
•Lead onboarding and training from planning through go-live, delivering seamless integrations into customer workflows.
•Track and improve customer journey metrics such as time-to-first-value and early activation.
•Drive strategic adoption, including tailored adoption plans to maximise clinician engagement and satisfaction.
•Enhance retention and growth by identifying expansion opportunities, mitigating churn risk, and collaborating cross-functionally to resolve blockers and share feedback insights.

Pay and Benefits

Perks:Paid LeaveLearning Budget

Key Requirements

•2+ years in a customer success role at a SaaS company, with proven ability to own the full lifecycle.
•Familiarity with France’s healthcare ecosystem (both public and private).
•Exceptional communication and collaboration skills for setting and managing expectations with customers and cross-functional teams.
•Highly organised ability to manage multiple projects and competing priorities while maintaining attention to detail.
•Self-starter with a bias for action in fast-paced and ambiguous environments.

Experience:2+ yearsSaaS

Skills:CommunicationCollaborationOrganisationProblem-solvingRelationship-building

Company Brief

Heidi Health

Builds an AI medical scribe and clinical productivity platform that automates documentation, form-filling, and task management to expand clinician capacity across hospitals, GP clinics and specialist services worldwide.

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Melbourne, Australia

Founded: 2019

Glassdoor: 4.7

Website LinkedIn Glassdoor

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Heidi Health

2 weeks ago

Customer Success Manager, France

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own customer outcomes as a strategic partner for a portfolio of customers, ensuring measurable success and realised value.
•Lead onboarding and training from planning through go-live, delivering seamless integrations into customer workflows.
•Track and improve customer journey metrics such as time-to-first-value and early activation.
•Drive strategic adoption, including tailored adoption plans to maximise clinician engagement and satisfaction.
•Enhance retention and growth by identifying expansion opportunities, mitigating churn risk, and collaborating cross-functionally to resolve blockers and share feedback insights.

Pay and Benefits

Perks:Paid LeaveLearning Budget

Key Requirements

•2+ years in a customer success role at a SaaS company, with proven ability to own the full lifecycle.
•Familiarity with France’s healthcare ecosystem (both public and private).
•Exceptional communication and collaboration skills for setting and managing expectations with customers and cross-functional teams.
•Highly organised ability to manage multiple projects and competing priorities while maintaining attention to detail.
•Self-starter with a bias for action in fast-paced and ambiguous environments.

Experience:2+ yearsSaaS

Skills:CommunicationCollaborationOrganisationProblem-solvingRelationship-building

Company Brief

Heidi Health

Industry: HealthTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: Melbourne, Australia

Founded: 2019

Glassdoor: 4.7

Website LinkedIn Glassdoor