Systems Integration Specialist

NTT
Hyderabad
Full timeFunction: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Analytical problem-solving","Communication","Customer service","Documentation","Incident management"]

Provide L1–L3 support for software applications, troubleshoot end-user issues, and collaborate with developers, IT teams, and vendors to implement fixes. Own monitoring and routine maintenance (updates, backups, configuration changes), and support upgrades, patches, and migrations. Manage incidents and service requests through ticketing, participate in problem management/root-cause analysis, and maintain documentation and performance reports. Contribute to system testing and delivery of new modules or features.

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FursaFursa
NTT
NTT
3 weeks ago

Systems Integration Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide L1–L3 support for software applications, troubleshoot end-user issues, and collaborate with developers, IT teams, and vendors to implement fixes. Own monitoring and routine maintenance (updates, backups, configuration changes), and support upgrades, patches, and migrations. Manage incidents and service requests through ticketing, participate in problem management/root-cause analysis, and maintain documentation and performance reports. Contribute to system testing and delivery of new modules or features.
Location: Hyderabad
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide L1, L2, and L3 support for software applications and troubleshoot/resolution of application issues for end-users.
  • •Collaborate with developers, IT teams, and external vendors to address issues and implement fixes; escalate unresolved issues to higher-level support.
  • •Monitor scheduled jobs and perform routine maintenance (system updates, backups, and configuration changes) including support for upgrades, patches, and migrations.
  • •Log, track, and manage incidents and service requests via ticketing systems, following escalation procedures and participating in root cause analysis/problem management.
  • •Maintain application documentation and knowledge base, and create reports on system performance, issues, and resolution times; support testing and quality assurance and assist with new modules/features.

Key Requirements

  • •3+ years of experience with Informatica B2B (DX, DT).
  • •3+ years of experience with Informatica Power Center and IICS.
  • •Experience with databases (MS-SQL Server).
  • •Ability to diagnose and solve complex technical problems and provide excellent customer service under pressure.
  • •Knowledge of ITIL processes (incident, problem, and change management).
Experience:3+ yearsData integrationEnterprise ITInformatica
Skills:Analytical problem-solvingCommunicationCustomer serviceDocumentationIncident management
Tech Stack:Informatica B2BDXDTInformatica Power CenterIICSMS-SQL ServerInformatica Cloud Data Governance CatalogApplication monitoring toolsTicketing systemsITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn