Butler - Guest Relations - Jumeirah Saadiyat Island

Jumeirah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Interpersonal skills","Communication skills"]

Provide a warm, personalized guest welcome at Jumeirah Saadiyat Island by escorting guests, managing luggage, and anticipating needs. Deliver seamless food and beverage service with strong menu knowledge, and handle guest registration and cashiering while maintaining professional interactions. Proactively recognize and resolve guest concerns through effective service recovery and escalation, ensuring an exceptional experience consistent with luxury 5-star standards.

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FursaFursa
Jumeirah
Jumeirah
2 weeks ago

Butler - Guest Relations - Jumeirah Saadiyat Island

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Provide a warm, personalized guest welcome at Jumeirah Saadiyat Island by escorting guests, managing luggage, and anticipating needs. Deliver seamless food and beverage service with strong menu knowledge, and handle guest registration and cashiering while maintaining professional interactions. Proactively recognize and resolve guest concerns through effective service recovery and escalation, ensuring an exceptional experience consistent with luxury 5-star standards.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Greet and escort guests to their rooms, manage luggage, and deliver a personalized welcome.
  • •Anticipate guest needs and arrange amenities while handling special requests.
  • •Deliver seamless food and beverage service with deep knowledge of menus and service etiquette.
  • •Carry out guest registration, cashiering, and related administrative tasks with professional guest interactions.
  • •Recognize and resolve guest concerns promptly through service recovery and appropriate escalation.

Pay and Benefits

Perks:Shared AccommodationHealth InsuranceLife InsurancePaid AnnualLearning Programs

Key Requirements

  • •1–2 years of experience in the same role with a luxury 5-star property.
  • •Experience in food and beverage is desirable.
  • •Fluent English plus an additional language (Russian and European languages desired).
  • •Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS, and Sevenrooms.
  • •Strong interpersonal and communication skills.
Skills:Interpersonal skillsCommunication skills
Languages:EnglishRussianEuropean languages
Tech Stack:Microsoft OfficeOpera PMS (Cloud)HotSoSSevenrooms

Company Brief

Jumeirah
Luxury hospitality company operating hotels, resorts, and serviced residences across the Middle East, Europe, and Asia. Jumeirah is known for high-end guest experiences, iconic properties, dining, and premium leisure services.
Industry: Hotels & Resorts
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1997
WebsiteLinkedIn