Strategic Innovation Lead, Operations

Monzo Bank
United Kingdom
Workplace: RemoteFull timeGBP 68,400 - 89,575 annuallyFunction: Administration & Executive AssistanceSkills: ["Problem-solving","Communication","Collaboration","Analytical thinking","Bias for action"]

Build and scale zero-to-one operational innovations within the Ops Labs team. You’ll turn strategy inputs and customer/experience gaps into testable experiments, define success metrics, run measurement and readouts, and collaborate with product, engineering, data science, and frontline COps to take winning pilots into production. You’ll focus on improving customer experience and enterprise value by reducing cost, demand, and complaints while creating strong feedback loops with analytics.

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FursaFursa
Monzo Bank
Monzo Bank
23 hours ago

Strategic Innovation Lead, Operations

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Last checked: 8 hours agoStatus: Live

Job Summary

Build and scale zero-to-one operational innovations within the Ops Labs team. You’ll turn strategy inputs and customer/experience gaps into testable experiments, define success metrics, run measurement and readouts, and collaborate with product, engineering, data science, and frontline COps to take winning pilots into production. You’ll focus on improving customer experience and enterprise value by reducing cost, demand, and complaints while creating strong feedback loops with analytics.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Translate ideas from strategy, customer insights, and experience gaps into end-to-end experiments with clear measurement and readouts.
  • •Identify and develop early-stage opportunities that improve customer experience, reduce operational demand, or create commercial value.
  • •Scale successful pilots into production by partnering with product, engineering, data science, and operations teams and ensuring integration paths.
  • •Reimagine goodwill and customer experience recovery by testing sustainable, scalable improvements beyond incremental fixes.
  • •Work with Customer Experience, Data Science, and Insights teams to build feedback loops and define success metrics (e.g., CSAT, cost, engagement).

Pay and Benefits

Salary: GBP 68,400 - 89,575 annually
Perks:Remote Work

Key Requirements

  • •Experience in strategy, product, operations, or a similar role with a track record from concept to execution.
  • •Comfort operating with high ambiguity and building structure from zero to one.
  • •Strong problem-solving skills to structure and break down complex, unclear problems.
  • •Analytical ability to define success metrics, interpret results, and make data-informed decisions.
  • •Strong communication and collaboration across functions (Ops, Product, Data, Engineering).
Experience:OperationsCustomer experienceExperimentationA/B testing
Skills:Problem-solvingCommunicationCollaborationAnalytical thinkingBias for action
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Monzo Bank
Monzo is a UK-based digital bank offering mobile-first current accounts, savings, business banking, and financial tools focused on transparency, low fees, and real-time money management for consumers and small businesses.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn