Salesforce

3 weeks ago

Director, Customer Success Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead the Signature Success Plan delivery across an EMEA Nonprofit customer portfolio by directing a team of Customer Success Managers. Own the strategy, coaching, and execution that aligns customer needs and objectives to Salesforce product value. Drive retention and customer adoption outcomes, using insights, analysis, and resource planning to improve scalable success delivery. Partner with Product, Engineering, Sales, Services, and Success leaders to ensure enterprise implementations deliver measurable results.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Develop the strategy for Signature Success Plan delivery across a team of Customer Success Managers.
•Hire, coach, manage, and support a team to drive Signature delivery for the EMEA Nonprofit portfolio.
•Research, synthesize, and apply insights to create proactive actions that serve the customer portfolio.
•Align and collaborate with senior leaders across Product, Engineering, Sales, Services, and Success.
•Measure and improve outcomes through retention, customer adoption, license consumption, and employee sentiment.

Key Requirements

•10+ years of experience in Customer Success, Account Management, Solution Consulting, or related fields.
•3–5 years of people management or leadership experience, including leading high-performing Customer Success teams.
•Proven success managing complex customer portfolios with resource planning across multi-segment accounts.
•Demonstrated cross-functional alignment driving outcomes with Product, Sales, Services, and Engineering teams.
•Strong knowledge of Salesforce products/platform and enterprise customer lifecycle management, including Salesforce Nonprofit Cloud experience or a relevant competing platform.

Experience:10+ years

Skills:CommunicationPresentationPeople leadershipAnalytical thinkingNegotiation

Tech Stack:SalesforceSalesforce Nonprofit Cloud

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

3 weeks ago

Director, Customer Success Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Develop the strategy for Signature Success Plan delivery across a team of Customer Success Managers.
•Hire, coach, manage, and support a team to drive Signature delivery for the EMEA Nonprofit portfolio.
•Research, synthesize, and apply insights to create proactive actions that serve the customer portfolio.
•Align and collaborate with senior leaders across Product, Engineering, Sales, Services, and Success.
•Measure and improve outcomes through retention, customer adoption, license consumption, and employee sentiment.

Key Requirements

•10+ years of experience in Customer Success, Account Management, Solution Consulting, or related fields.
•3–5 years of people management or leadership experience, including leading high-performing Customer Success teams.
•Proven success managing complex customer portfolios with resource planning across multi-segment accounts.
•Demonstrated cross-functional alignment driving outcomes with Product, Sales, Services, and Engineering teams.
•Strong knowledge of Salesforce products/platform and enterprise customer lifecycle management, including Salesforce Nonprofit Cloud experience or a relevant competing platform.

Experience:10+ years

Skills:CommunicationPresentationPeople leadershipAnalytical thinkingNegotiation

Tech Stack:SalesforceSalesforce Nonprofit Cloud

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor