Relationship Support Officer- Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Sales","Interpersonal skills","Teamwork"]

Support the Relationship Manager in delivering high-quality customer service, handling daily banking needs, and strengthening client relationships. Responsibilities include prospecting referrals, coordinating communications with the Relationship Manager, and ensuring smooth administrative support to help grow the branch's portfolio and achieve business targets within Hang Seng Bank's Retail Distribution context.

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FursaFursa
HSBC
HSBC
6 months ago

Relationship Support Officer- Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Last checked: 4 hours agoStatus: Live

Job Summary

Support the Relationship Manager in delivering high-quality customer service, handling daily banking needs, and strengthening client relationships. Responsibilities include prospecting referrals, coordinating communications with the Relationship Manager, and ensuring smooth administrative support to help grow the branch's portfolio and achieve business targets within Hang Seng Bank's Retail Distribution context.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Provide efficient, direct support to Relationship Manager in delivering a consistent, high quality customer services to maintain active customer contact and improve portfolio intimacy and customer connectivity including answer incoming phone calls for Relationship Manager
  • •Strengthen customer relationship with Relationship Manager by proactively fulfilling their Retail Banking needs so as to improve customer satisfaction
  • •Proactively solicit business referral to support Relationship Manager to grow their business portfolio & activity planning
  • •Initiate and maintain effective communication and cooperation with paired Relationship Manager in achieving business target
  • •To ensure smooth daily administrative and operations support are right in place for Relationship Manger in handling customers and working counterparts related matters

Key Requirements

  • •University degree in Business Management, Banking, Finance or a related discipline OR other relevant qualification is preferable
  • •Minimum 2 years of work experience in banking/financial services
  • •Strong sales and customer service orientation, with self-motivation and ability to work under pressure
  • •Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua will be an advantage
  • •Good understanding of banking products market trend, product knowledge, and product development
Experience:2+ yearsBankingFinancial services
Education:Bachelor's in Business ManagementNot specified
Skills:CommunicationCustomer serviceSalesInterpersonal skillsTeamwork
Certifications:IIQE
Languages:EnglishChinesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn