Ebury

1 month ago

Technical Operations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide L2 technical support across applications, services, and infrastructure; partner with software engineers to establish support workflows, incident management, and monitoring for our fintech products; work in a hybrid Mexico City office with shift rotations and on-call duties to ensure high availability.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.
•Verify and document issues and bugs for accurate tracking and escalation.
•Manage incidents, including communication with stakeholders and coordination with development teams.
•Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
•Work on a collaborative rotation (shifts) to cover support on different time zones.

Key Requirements

•Experience providing Level 2 (L2) support in a tech-driven business environment.
•Proficient problem-solving skills and strong technical troubleshooting abilities.
•Software development experience, particularly with Python.
•A strong desire to identify and resolve root causes, collaborating with code owners to prevent recurrence.
•Excellent written and interpersonal communication skills with English proficiency (Spanish or Portuguese a bonus).

Experience:FintechSaaSGlobal

Skills:Problem-solvingCommunicationTeamworkPythonAWSGoogle CloudLinuxPostgreSQLTerraformObservabilityCIFrontend DevelopmentHTMLCSSJavaScript

Languages:EnglishSpanishPortuguese

Tech Stack:PythonAWSGoogle CloudLinuxPostgreSQLTerraformObservabilityHTMLCSSJavaScriptCI

Company Brief

Ebury

Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 2009

Website LinkedIn

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Ebury

1 month ago

Technical Operations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Key Responsibilities

•Troubleshoot applications, services, and infrastructure issues reported by end-users of the systems developed by our engineering teams.
•Verify and document issues and bugs for accurate tracking and escalation.
•Manage incidents, including communication with stakeholders and coordination with development teams.
•Collaborate with Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
•Work on a collaborative rotation (shifts) to cover support on different time zones.

Key Requirements

•Experience providing Level 2 (L2) support in a tech-driven business environment.
•Proficient problem-solving skills and strong technical troubleshooting abilities.
•Software development experience, particularly with Python.
•A strong desire to identify and resolve root causes, collaborating with code owners to prevent recurrence.
•Excellent written and interpersonal communication skills with English proficiency (Spanish or Portuguese a bonus).

Experience:FintechSaaSGlobal

Skills:Problem-solvingCommunicationTeamworkPythonAWSGoogle CloudLinuxPostgreSQLTerraformObservabilityCIFrontend DevelopmentHTMLCSSJavaScript

Languages:EnglishSpanishPortuguese

Tech Stack:PythonAWSGoogle CloudLinuxPostgreSQLTerraformObservabilityHTMLCSSJavaScriptCI

Company Brief

Ebury

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: London, United Kingdom

Founded: 2009

Website LinkedIn