Sales and Service Ambassador Jewellery Harrods

Hermes
London
Workplace: OnsiteFull timeFunction: OtherSkills: ["Warmth","Patience","Can-do attitude","Active listening","Communication","Team spirit","Initiative","Adaptable","Calm under pressure","Empathy","Personal standards"]

Sell watches and jewellery to contribute to store turnover, delivering a consistently high level of service and after-sales support. Build strong client relationships through attentive communication, accurate CRM data capture, and active listening to drive loyalty and repeat business. Maintain store standards and visual merchandising basics, support stock replenishment and organisation, and follow house procedures while participating in training and daily briefs.

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Hermes
Hermes
1 month ago

Sales and Service Ambassador Jewellery Harrods

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Sell watches and jewellery to contribute to store turnover, delivering a consistently high level of service and after-sales support. Build strong client relationships through attentive communication, accurate CRM data capture, and active listening to drive loyalty and repeat business. Maintain store standards and visual merchandising basics, support stock replenishment and organisation, and follow house procedures while participating in training and daily briefs.
Location: London
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Contribute to store turnover by selling watches and jewellery while demonstrating warmth and patience with customers
  • •Handle customer requests and after-sales support, maintaining strong communication and accurate CRM capture of client data
  • •Maintain store and house standards, including handling merchandise carefully and following daily procedures
  • •Support visual merchandising, stock replenishment, and organisation across front and back of house
  • •Participate in training and store communications (daily team briefings and morning briefs) and contribute to monthly reporting

Key Requirements

  • •Expertise in watches and jewellery, ideally with a luxury retail background
  • •Demonstrate good team spirit and act as a team player
  • •Take initiative
  • •Demonstrate warmth and empathy, especially with objections
  • •Hold a high level of personal standards
Experience:Luxury retail
Skills:WarmthPatienceCan-do attitudeActive listeningCommunicationTeam spiritInitiativeAdaptableCalm under pressureEmpathyPersonal standards
Tech Stack:CRMStock management database

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn