Director, Client Service

Kantar
New York, Chicago, Boston, Atlanta
Workplace: HybridFull timeUSD 102,200 - 124,933 annuallyFunction: Executive & General ManagementExperience: 8-12 yearsEducation: bachelorsSkills: ["Communication","Storytelling","Client leadership","Mentoring","Prioritization"]

Lead end-to-end research design and delivery for complex media and advertising effectiveness engagements, combining quantitative market research with cross-platform media measurement. Translate client business objectives into rigorous research frameworks, synthesize complex data into story-driven recommendations, and guide measurement and learning agendas. Serve as a trusted advisor to senior stakeholders, oversee research quality, mentor teams, and partner across product, data science, and operations to support account growth.

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Kantar
Kantar
1 day ago

Director, Client Service

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Job Summary

Lead end-to-end research design and delivery for complex media and advertising effectiveness engagements, combining quantitative market research with cross-platform media measurement. Translate client business objectives into rigorous research frameworks, synthesize complex data into story-driven recommendations, and guide measurement and learning agendas. Serve as a trusted advisor to senior stakeholders, oversee research quality, mentor teams, and partner across product, data science, and operations to support account growth.
Location: New York, Chicago, Boston, Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analysis.
  • •Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making.
  • •Synthesize complex data into clear narratives explaining performance drivers and delivering actionable recommendations.
  • •Advise senior client stakeholders on measurement strategy and campaign learning agendas across platforms.
  • •Oversee research quality and mentor team members while partnering cross-functionally (e.g., product, data science, operations) to deliver integrated solutions.

Pay and Benefits

Salary: USD 102,200 - 124,933 annually
Perks:Health InsuranceDentalVision401kPaid LeaveWellness StipendFsaCommuter Benefits

Key Requirements

  • •8–12+ years of hands-on market research/insights experience with ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred).
  • •Strong quantitative research methods, including survey design, questionnaire development, and analytical interpretation.
  • •Direct experience in media and advertising effectiveness measurement, including brand lift and cross-platform/audience insights.
  • •Ability to translate complex data into clear, insight-driven recommendations for senior stakeholders.
  • •Bachelor’s degree in a relevant field (e.g., marketing, business, social sciences, analytics).
Experience:8-12 yearsMarket researchInsightsMedia measurementAdvertising effectiveness
Education:Bachelor's
Skills:CommunicationStorytellingClient leadershipMentoringPrioritization

Company Brief

Kantar
Global data, insights and consulting company providing market research, analytics, and strategic advisory services to help brands, media companies and organizations understand consumer behavior and drive business growth.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 1993
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn