Email Deliverability Consultant

Iterable
Atlanta, Austin, Boston, Chicago, Denver, New York, San Francisco
Full timeUSD 96,500 - 151,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Communication","Customer focus","Problem-solving","Growth mindset"]

Provide email deliverability consulting for new and existing enterprise customers, educating them on best practices and monitoring performance using internal and third-party delivery tools. Ensure customers have smooth product experiences, increasing ROI and retention by analyzing tickets, gathering delivery data into assessments, warning about reputation risks, and resolving delivery issues with ISPs and mailbox providers. Build trusted advisor relationships and contribute to deliverability blogs and webinars.

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FursaFursa
Iterable
Iterable
3 days ago

Email Deliverability Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide email deliverability consulting for new and existing enterprise customers, educating them on best practices and monitoring performance using internal and third-party delivery tools. Ensure customers have smooth product experiences, increasing ROI and retention by analyzing tickets, gathering delivery data into assessments, warning about reputation risks, and resolving delivery issues with ISPs and mailbox providers. Build trusted advisor relationships and contribute to deliverability blogs and webinars.
Location: Atlanta, Austin, Boston, Chicago, Denver, New York, San Francisco
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide email deliverability consulting services to new and existing Iterable customers.
  • •Educate customers on email marketing best practices and deliverability support to maximize inbox placement.
  • •Monitor customer performance using internal metrics and third-party delivery tools; ensure high campaign deliverability.
  • •Partner with Support to analyze tickets, identify trends, resolve deliverability issues, and assess account delivery health.
  • •Gather delivery data into account assessments/reports, warn customers of reputation risks, and help implement strategies for retention and growth.

Pay and Benefits

Salary: USD 96,500 - 151,000 annually
Equity and Bonus:Equity
Perks:Parental LeaveHealth InsuranceDentalVisionLife Insurance401kPaid LeavePaid SabbaticalLearning BudgetWellness Stipend

Key Requirements

  • •Bachelor’s degree or equivalent experience.
  • •2–4 years of experience in email deliverability consulting and/or email deliverability support.
  • •2+ years in a B2B customer-facing role for a high-tech SaaS organization.
  • •Experience with third-party delivery tools (Validity Everest, eDataSource, Google Postmaster Tools, Microsoft SNDS, etc.).
  • •Strong knowledge of end-to-end email delivery (IP addresses, DNS, SMTP, authentication) and ISP/domain delivery policies, block mitigation, and feedback loops.
Experience:2-4 yearsSaaSB2BEmail marketingCustomer-facing
Skills:CommunicationCustomer focusProblem-solvingGrowth mindset
Languages:English
Tech Stack:Validity EverestEDataSourceGoogle Postmaster ToolsMicrosoft SNDSISPsMAAWGIP addressesDNSSMTPAuthenticationMail Transfer Agent (MTA) platformsSparkpostMailgunSendgridEmail Deliverability ReportsBlock mitigationFeedback loops

Company Brief

Iterable
Provides a cross-channel growth marketing platform that enables brands to create, optimize, and personalize messaging across email, mobile, SMS, push, and in-app channels using data-driven workflows and automation.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn