Stride Learning

2 days ago

School Operations Sr Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Lead a high-performing support desk for virtual school staff, managing a team of customer support agents and driving service excellence. Partner with IT and Product to prioritize issues, communicate impacts, and advocate for school needs. Improve service processes, communication, and resolution through dashboards, reports, and root-cause trend analysis, while providing executive leadership with issue insights.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Collaborate with IT and Product leaders to prioritize issues, communicate impacts, and advocate for school needs.
•Lead, coach, and develop a team supporting school staff with product and/or technology issues.
•Lead initiatives focused on service innovation, operational effectiveness, and stakeholder satisfaction.
•Use support tools, dashboards, and reports to monitor performance and identify trends.
•Provide executive leadership with issue trend reports, including root cause analysis.

Travel: Medium travel

Pay and Benefits

Salary: USD 74,645 - 91,000 annually

Perks:Health InsurancePaid Leave

Key Requirements

•7+ years of experience in customer support, service desk, IT support, operations, or related leadership roles.
•Strong analytical, problem-solving, and decision-making skills.
•Excellent communication, presentation, and stakeholder management abilities.
•Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Copilot).
•Ability to travel 15% of the time and clear required background checks.

Experience:Customer supportService deskIT supportOperations

Education:Bachelor's

Skills:LeadershipAnalytical thinkingProblem-solvingCommunicationStakeholder management

Tech Stack:Microsoft OfficeOutlookWordExcelPowerPointCopilot

Company Brief

Stride Learning

Builds digital learning solutions and instructional design services for organizations and educators, offering personalized curriculum, training, and professional development aimed at improving learner outcomes and engagement.

Industry: EdTech

Website

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Stride Learning

2 days ago

School Operations Sr Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Collaborate with IT and Product leaders to prioritize issues, communicate impacts, and advocate for school needs.
•Lead, coach, and develop a team supporting school staff with product and/or technology issues.
•Lead initiatives focused on service innovation, operational effectiveness, and stakeholder satisfaction.
•Use support tools, dashboards, and reports to monitor performance and identify trends.
•Provide executive leadership with issue trend reports, including root cause analysis.

Travel: Medium travel

Pay and Benefits

Salary: USD 74,645 - 91,000 annually

Perks:Health InsurancePaid Leave

Key Requirements

•7+ years of experience in customer support, service desk, IT support, operations, or related leadership roles.
•Strong analytical, problem-solving, and decision-making skills.
•Excellent communication, presentation, and stakeholder management abilities.
•Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Copilot).
•Ability to travel 15% of the time and clear required background checks.

Experience:Customer supportService deskIT supportOperations

Education:Bachelor's

Skills:LeadershipAnalytical thinkingProblem-solvingCommunicationStakeholder management

Tech Stack:Microsoft OfficeOutlookWordExcelPowerPointCopilot

Company Brief

Stride Learning

Industry: EdTech

Website