Claims Specialist I

Aon
United States
Workplace: HybridFull timeUSD 40,000 - 45,000 annuallyFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Communication","Listening","Multitasking","Time management","Critical thinking"]

Handle inbound calls and follow client-specific scripts to initiate benefit (claims) and cancellation-related transactions. Review documentation needs, calculate reimbursements for program fees, and initiate cancellation requests at the appropriate authority level. Serve as a liaison between Benefit/Resolution Analysts and customers, using judgment and active listening to resolve inquiries and diffuse situations while meeting call center metrics. Document customer issues and outcomes clearly in required systems.

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FursaFursa
Aon
Aon
15 hours ago

Claims Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Handle inbound calls and follow client-specific scripts to initiate benefit (claims) and cancellation-related transactions. Review documentation needs, calculate reimbursements for program fees, and initiate cancellation requests at the appropriate authority level. Serve as a liaison between Benefit/Resolution Analysts and customers, using judgment and active listening to resolve inquiries and diffuse situations while meeting call center metrics. Document customer issues and outcomes clearly in required systems.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Manage inbound calls in a timely manner and follow client communication scripts.
  • •Initiate benefits (claims) and process benefit-related transactions.
  • •Initiate cancellation requests and calculate reimbursement for program fees at the appropriate authority level.
  • •Review and analyze required documentation to process benefits or cancellations.
  • •Document customer inquiries/complaints and actions taken to resolve issues while meeting call center metrics.

Pay and Benefits

Salary: USD 40,000 - 45,000 annually
Perks:401kHealth InsuranceDentalVisionPaid LeaveLong-term DisabilityTuition AssistanceLife InsuranceAdoption AssistanceCommuter BenefitsEmployee Assistance

Key Requirements

  • •Customer service experience.
  • •Strong communication and listening skills.
  • •Ability to multitask and manage time effectively.
  • •Ability to write clearly and concisely.
  • •High School Diploma or equivalent work experience.
Education:High School
Skills:CommunicationListeningMultitaskingTime managementCritical thinking
Languages:English
Tech Stack:Microsoft Office Suites

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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