Customer Sales & Service Consultant- Mumbai Contact Centre

Emirates Group
Mumbai
Workplace: OnsiteFull timeFunction: SalesExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Teamwork","Multitasking"]

Customer-focused sales and service role in a Mumbai contact centre to sell Emirates airline tickets and related products, assist customers with travel plans, and manage ticketing while meeting service quality targets. Works as part of a team to achieve station and network Commercial objectives, with opportunities to promote Skywards and other Emirates services.

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Emirates Group
Emirates Group
1 year ago

Customer Sales & Service Consultant- Mumbai Contact Centre

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Closed

Job Summary

Customer-focused sales and service role in a Mumbai contact centre to sell Emirates airline tickets and related products, assist customers with travel plans, and manage ticketing while meeting service quality targets. Works as part of a team to achieve station and network Commercial objectives, with opportunities to promote Skywards and other Emirates services.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Provide the highest level of customer service to Emirates customers and sell Emirates fares and related products by identifying customer needs and promoting Emirates products
  • •Issue Emirates tickets ensuring airline rules and regulations are followed and inform customers of journey requirements such as passport, visa and health requirements
  • •Offer options to enhance Emirates revenue, including Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares
  • •Maintain up-to-date knowledge of Emirates Group news and standards to ensure professional conduct and service quality
  • •Work as part of a team to achieve individual, station and network Commercial objectives

Key Requirements

  • •1+ years experience in a contact centre or reservations office environment within the airline or travel industry
  • •12th Grade or equivalent
  • •Preferrable web chat and social media experience
  • •Excellent interpersonal, telephone and customer service skills
  • •PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail
Experience:1+ years
Education:High School
Skills:Customer serviceCommunicationTeamworkMultitasking
Languages:English
Tech Stack:WindowsMicrosoft WordMicrosoft ExcelEmail

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn